sender's contact details do not pop up when hovering over an email with mouse

Fixed Issue #13990845


Anna R.
Sep 28, 2017
This issue is public.
Found in
  • Microsoft Edge
Reported by 2 people

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Steps to reproduce

Edge lost ability to hover over sender’s name to see email address before opening mail. IE 11 still has this feature.


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

    • Hi Anna,

      Is this with gmail only?  I do see in the console (F12 debugger) where the required class to show the “hover information” is not getting set when using Edge and an error is logged in the console.  In Chrome, I see the required class="aqw’ getting added when hovering over the sender/from field of an e-mail.

      We will investigate this more.  Thank you for the submission.

      The MS Edge Team

    • Microsoft Edge Team

      Changed Assigned To to “”

    • I also have Yahoo mail and there is no problem with it.

    • Hi Anna,

      Question for you.  Did this recently stop working in Edge or has this never worked as far as you have seen?

      Also, will you give me the version of Windows 10 you are seeing this in?  Win + S and then type ‘winver’ and hit enter.

      Appreciate the help,


    • Windows 10 version 1703 (OS Build 15063.608) I know this is not going to be very helpful but I’d say it quit working a couple of months ago. I recently went to the Google forum with the same question, thinking it may be a Google problem, and one comment said that this had happened to them in May and if they wait 3-4 minutes after opening gmail, they have the ability to hover (they also us Edge). Not with me-it just quit working.

    • Microsoft Edge Team

      Changed Title from “Sender's email address” to “" sender's contact details do not pop up when hovering over an email with mouse”

      Changed Assigned To from “” to “Balaji B.”

      Changed Title from “" sender's contact details do not pop up when hovering over an email with mouse” to “sender's contact details do not pop up when hovering over an email with mouse”

      Changed Status to “Site Outreach”

    • Any info as to when this might be fixed?

    • Microsoft Edge Team

      Changed Assigned To from “Balaji B.” to “Jason M.”

    • I have had this issue for several months not being able to hover over addresses in Gmail and have to sign in using an alternative browser to check to see if an address is legit.

    • Hi,

      We’ve looked into this some more and believe GMail is sending Edge code that uses a standard still under development and not implemented in all browsers, including Edge. We’ve asked for them to adjust for browsers that don’t have this emerging standard support. More as we make progress.

    • Hi Jason M…any news on the hovering issue (13990845)?

    • Hi Anna,

      I heard back from the GMail team this morning. They let me know that there’s a V2 of the contact card under development and rolling out over the coming months. V1 of the contact card they no longer support but V2 will work with Microsoft Edge. I’ll close out this bug given this new update from the GMail team. Look for the new contact card experience from them soon.

    • Microsoft Edge Team

      Changed Status from “Site Outreach” to “Fixed”

    • Thanks for the update…will be happy when it’s resolved.

    • Edge team,
      I have discontinued using Edge because of this issue. When will it be corrected?

    • I have the same problem. Hovering over the senders name is not showing address. This just started recently. Is this being worked on?

    • End of May and issue still isn’t resolved. I like how issue was changed to “fixed” in January.

    • August (almost a year from my original inquiry) and it’s still not resolved! Guess I’ll have to change browsers also. Easier than changing email address.

    • I am also waiting for this to be fixed.

    • By updating Gmail to their new look, the feature of hovering over the senders name now works.
      Immediately prior to updating Gmail, it was not working. So it looks like Gmail fixed it.

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