Messenger.com video calling - can't see other person's video

Not reproducible Issue #14027371

Details

Author
Usman M.
Created
Oct 1, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
16.16299
Reports
Reported by 1 person

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Steps to reproduce

Tried to use messenger.com video calling, not only that I can’t see the other person’s video (works fine in chrome), but I don’t get a settings option in the ui where as I do in chrome.

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

      Changed Assigned To from “Steven K.” to “Gurpreet V.”

      Changed Status to “Confirmed”

      Changed Assigned To from “Gurpreet V.” to “Praveen c.”

      Changed Assigned To from “Praveen c.” to “Frank L.”

      Changed Status from “Confirmed” to “Not reproducible”

    • Hello,

      Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge. Can you please use the Feedback Hub to collect more information? https://www.microsoft.com/en-us/store/p/feedback-hub/9nblggh4r32n

      1. Open the Feedback Hub app on your device 
      2. Click on the “Feedback” tab 
      3. Click on the " Add new feedback" button 
      4. Click "Problem", fill in the title/details and select “Microsoft Edge” as the category and the appropriate sub-category 
      5. Under "Recreate the problem", press “Start capture” 
      6. Once the capture has started, run through the steps required to reproduce your issue 
      7. Click “Stop capture” back in the Feedback Hub app 
      8. Attach a screenshot of the behavior 
      9. Press “Submit” 

      This will provide us with a trace we can use to debug the issue further. Once you’ve submitted this, please paste a link to the newly created Feedback Hub issue in this bug so that we can link the two together and continue to investigate.

      Best Wishes,
      The MS Edge Team

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