Edge address bar pulls down and folds back relentlessly

Not reproducible Issue #14224589

Details

Author
Dilip R.
Created
Oct 14, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
15.15063
Reports
Reported by 1 person

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Steps to reproduce

I posted this issue via the “Send Feedback” option in Microsoft Edge. however I am not sure if that is the right way to submit usability bugs. Therefore I am reporting it again here.

Lately I have been completely unable to use Edge because the address bar, whenever you put the focus on it, pulls down and folds back relentlessly. By my last count, it does this at least 15 times before stopping. It basically just goes bonkers. The Submit Feedback option allowed to record this happening and submit but I presume I will not able to do it on this website. So you will have to go by what I describe.

Please let me know if you need more information.

Attachments

Comments and activity

  • Just to clarify – this issue does not go away at all. I put the focus on the address bar, it right away starts its endless process of pulling down and folding back. The only way to stop it from doing so is to take the focus out of the address bar and click elsewhere.

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

  • Hi Dilip,

    Interesting issue.  I have not seen this one before.  Can you tell me the version of Windows 10 you are using?  Win + S and then type ‘winver’ and hit enter.

    Have you tried clearing the cache?

    https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

     

    Also try running without any
    extensions. 

    You can add them back after determining this is not the source of
    the problem.

    Let me know the results,

    Steve

     

  • Unfortunately I am finding it difficult to reproduce it to the tune of 15-20 times now. Once I attempted to record this issue this AM, it pulled down and folded back only once. The second time it remained down. I will attach a video of that shortly but you can mentally imagine this action being done ~20 times yesterday. If it happens again, I will record it and upload another video.

    BTW – it would be useful, if you can find my submission via the “Submit Feedback” facility from Edge (using this same login.) That forum allowed me a way to “capture” my actions and when I did that, I believe this issue repeated itself at least 20 times.

    To answer your questions:

    1. Winver is: v 1703 (OS Build 15063.674)
      Windows 10 Home
    2. I did not try to clean browser cache. I would really like to avoid doing this if at all possible.
    3. I do not have ANY extensions installed.

    Let me know if you need anything else.

  • Luckily for us, it just happened around 6 times now. I will upload the second video shortly.

  • Another data point: This does NOT happen in InPrivate mode. The address bar in that case behaves in a sane manner.

  • Is there any update here? I’d like to make Edge my regular browser over Chrome but this issue is rendering it completely unusable for me.

  • After that over eager initial reply, I haven’t seen any updates to this ticket. Just in case people are wondering if this problem went away on its own, I am writing to let everyone know that the issues still persists even as I type this. I don’t want to keep posting videos. Here is to hoping someone will take this seriously.

  • Hi Dilip,

    I appreciate you sending the videos.  They are very helpful and especially in this case in which there have not been other reports.

    I am wondering about the input method you are using.  Are you using a laptop with a trackpad or a stand-alone mouse?  I know that when my favorite mouse (brand to go unnamed) starts to go out, I get strange behavior similar to this.  Can you try using a different mouse or input method?

    Apologize for the delay, however, as the case is right now, it is not reproducible for me and therefore difficult to make progress.  I will see about capturing the window events and seeing what the browser is receiving.  That is my first guess on the cause of the issue, i.e. the browser is receiving click events outside of the address bar and selection area.

    Appreciate your patience and help,

    Steve

  • Microsoft Edge Team

    Changed Status to “Not reproducible”

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