Audio problems on Microsoft Edge 15 - using Microsoft Surface Pro device

Needs root cause Issue #14255016 • Assigned to Jerry S.

Details

Author
Sophia K.
Created
Oct 16, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Needs root cause
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Reports
Reported by 1 person

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Steps to reproduce

When using Microsoft Edge 15 browser on a Microsoft Surface Pro device, there is a problem with playing 3 or more audio files. The 1st and 2nd audio plays, however, the 3rd, 4th, etc. audio doesn’t play.

The same website or page works on a desktop computer using Edge and other browsers, as well as most tablets. I have only encountered this issue when using Microsoft Edge on a Microsoft Surface device. I have tried on multiple Microsoft Surface devices so I don’t believe there is a problem with the device other than it can’t play 3 or more audio files. No problems were found when troubleshooting the device.

This can be tested using the following website:
https://www.w3schools.com/html/tryit.asp?filename=tryhtml5_audio_all
Copy the audio controls tag to duplicate the audio file 3 or more times.

Is this a known issue? We hope there is a resolution as this problem is affecting some of our e-learning/ online courses from being sold.

Thanks

Sophia

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    Comments and activity

    • Copy and paste this code in website above to test:

    • [Public comment from customer Sophia K.sophia.ck@LIVE.CO.UK:]

    • Microsoft Edge Team

      Changed Assigned To to “Venkat K.”

      Changed Assigned To from “Venkat K.” to “Erik A.”

      Changed Status to “Needs root cause”

      Changed Assigned To from “Erik A.” to “Jerry S.”

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