will not display full width of site, section of browser window goes transparent

Confirmed Issue #14270877

Details

Author
Elizabeth M.
Created
Oct 17, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 10 people

Sign in to watch or report this issue.

Steps to reproduce

I can’t expand the Microsoft Edge browser window beyond approximately1320px wide otherwise the right side of the window turns transparent showing other windows behind it or the desktop background. The right side of the website currently in the browser gets cut off, so anything on that side of the web page is inaccessible. If the Favorites sidebar is displayed, it also gets cut off when the browser is widened. This happens with all websites.

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge with the information at hand. Please update this case when you can provide more details, such as screenshots and the version of Edge you use for the repro. Please also include details about your monitor size and settings.

    Best Wishes,
    The MS Edge Team

  • I attached screen shots with my first post. See Snap2.jpg and Snap3.jpg.
    About the app:
    Microsoft Edge 40.15063.674.0
    Microsoft EdgeHTML 15.15063
    Other information:
    Windows 10 Home, Version 1703
    OS Build: 15063.674
    I have two displays, both with resolution 1920x1080. I have the display extended across them. Microsoft Edge has the problem on both of them.

  • I have the exact same problem, except the limit is not 1320px.
    Actually, the limit is the initial width of the browser when it was opened.
    Making it smaller has no issue, but trying to make it bigger creates that transparent area where websites, AND edge interface (close buttons, menus, …) disappear.
    Note: even if we cannot see the close button, it is still working.
    So… temporary way to make the problem less embarrassing: open edge, make the window as big as possible, close it by clicking the ‘invisible’ close button, and open edge again…
    Because it will be opened in maxed size, the bug will not appear during that session… Not a fix, just a way to make it usable waiting for real fix…

  • Btw, I noticed the issue one month ago (cannot tell if it really began at this date, edge not being my main browser…)…
    My winfows being set to apply delayed updates, I forced them to try to fix the issue (it was 1 week ago). I though it worked, but today, problem occured again.
    Microsoft Edge 40.15063.674.0
    Microsoft EdgeHTML 15.15063

  • 2nd display as main monitor: 1650x1080
    1st display as secondary: 1176x664 (it’s a TV)
    Display drivers: NVIDIA Geforce GTX 750 Ti (provider: NVIDIA, Version: 23.21.13.8792)

  • Thanks for the tip! At least now I can use it with the wider widths following your suggestion. And I’m glad that I’m not the only one having this problem. I couldn’t find any other posts about this issue.

  • Additional note…
    Issue occurs with some other windows from Microsoft apps.

    • Mail application
    • Windows settings and parameters
    • Edge (aleady told that one)

    No problem with explorer, cmd, gpedit, regedit, devices manager, office 2010 (I suspect it’s too old to suffer about such issue) etc… nor with any non-microsoft apps (adobe, games, etc.)

  • Hello,

    Thank you for providing additional information about the issue. We are investigating a solution for a future build of Edge. We are presently tracking this issue as a duplicate of an existing internal bug report. We look forward to additional feedback you may have on how we can improve Microsoft Edge.

    Best Wishes,
    The MS Edge Team

  • Microsoft Edge Team

    Changed Status to “Confirmed”

  • Having the same problem as stated in this thread by 'Antoine’:
    –Antoine L. ‎Oct‎ ‎18‎, ‎2017
    “I have the exact same problem, except the limit is not 1320px.
    Actually, the limit is the initial width of the browser when it was opened.
    Making it smaller has no issue, but trying to make it bigger creates that transparent area where websites, AND edge interface (close buttons, menus, …) disappear.
    Note: even if we cannot see the close button, it is still working.”

  • I too have the same problem - very irritating - lose the right hand side of a page whenever I try to widen an Edge window from either side!

  • To add to my comment above:
    Windows 10 Pro, NVIDIA GTX 1050
    I suspect this is an NVIDIA related issue. I remember having a related problem with Windows 7 and an NVIDIA card.

  • I’m occasionally (a couple times a day) seeing the exact same issue on a workstation I just upgraded this week from Win 7 to Win 10. Not sure what triggers it; it just 'suddenly happens’.

    Additional observation: when it occurs, it’s only for the Edge window it occurs in. i.e., drag a tab out of that edge window to a new separate window, and the new window if OK. Or, shift-click the Edge icon in the task bar to open a new instance of Edge, and that new instance looks fine, while the older instance continues to display improperly.

    Microsoft Windows [Version 10.0.16299.19]
    Intel HD Graphics 4600 (intel driver 20.19.15.4835, 10/16/2017)
    Microsoft EdgeHTML 16.16299
    Microsoft Edge 41.16299.15.0

  • Hi,

    This is very interesting to me !
    While it does not give any solution, it eliminates the fact that problem comes from NVidia video drivers: I tried many things with them, without any success, and now, I know it’s useless to look for a solution related to nvidia.

    Microsoft? Any news on your side ?

  • I am also seeing this issue. I think it started happening after a windows update, although after the update I needed to upgrade graphics driver for my monitor to work correctly. I am running Windows 10 version 1709. For me dragging the tab out into a separate window has the same problem. I am also seeing the problem with Skype. I have both Intel HD and NVidia graphics on my laptop.

  • This problem comes and goes for no apparent reason. I have found a way round it. Close the window in Edge that is causing the problem by hitting the x in the tab, not the top right hand corner which is “blanked out” and restart Edge, it will restart with the window at the width you closed it at - allowing you to see the whole window.

  • Also experiencing the identical problem, with
    Win10 Pro, Lenovo ThinkPad 25, NVIDIA graphics card
    Latest Windows and Edge updates as of 21 Dec 2017.
    I’ve tried it with Windows High-Contrast turned on or off: the problem occurs in both cases.
    I don’t remember this occurring when I first began using the Edge browser a few weeks ago, so the problem may have originated with very recent updates, but I can’t be sure about that.
    Hugh L.’s temporary fix of {expanding the Edge window to desired size, closing Edge, then reopening Edge} works on my system as well.

  • I find this problem difficult to understand. Several weeks ago it disappeared but came back again a week later. Right at the moment it has gone away again!

  • James, I’m also experiencing this, as recently as today. I get it, you weren’t able to reproduce this yourself, but clearly … it’s reproducible by several users. I’m happy to send additional info. Any way to open this issue again?

  • Some days ago I got this problem, too. One additional remark: When widening the egde browser, the new parts are transparent, but the website is scaled to the new size correctly. When widening to the right side, the buttons at the top become invisible, but they are clickable and working.

  • I was expecting this issue to disappear with the version 1909, but alas it has not.

    It is however, very a rare occasion that it happens and I don’t know how to reproduce the issue.

  • I have the same issue. It definitely started for me after one of the recent updates (perhaps the one related to Meltdown, but I can’t be 100% sure.) The issue is exactly that if you make the Edge window larger, all of the space outside of the size at open is transparent. I have two monitors and the behavior happens on both of them. I also observe that the transparent area “eats” mouse clicks, so the window is there. It feels very much like a graphics clipping rectangle isn’t being reset as the window is resized.

    Edge version is: Microsoft Edge 41.16299.15.0; Microsoft EdgeHTML 16.16299
    Windows version is: 1709, OS build 16299.192
    Graphics card is an NVIDIA 1060 with dual monitors (2560x1440 and 1920x1200)

    Happy to help out with more detailed info or remote access to system for diagnostics.

  • I’ve had this issue for a couple weeks now and found a fix for this at:
    http://www.troubleshootwindows.com/windows-xp/fix-folders-explorer-going-transparent-while-dragging-in-windows-8-7-vista-xp/

    After completing the steps I was still having the transparent window issue. As mentioned in the first step i disabled the “Show window contents while dragging” option and it appears to have resolved the issue.

    short answer:
    Control Panel > System > Advanced system settings (left side) > Advanced tab > Settings button under Performance

    under visual effects tab disable “Show window contents while dragging”

  • I can confirm that disabling “Show window contents while dragging” fixes the issue for Edge IF the setting is changed before Edge is started. This is not an acceptable change for my everyday usage but perhaps it will provide a clue to the developers.

  • Also confirming that disabling “Show window contents while dragging” fixes the issue on my system.
    Microsoft Edge 41.16299.248.0
    Microsoft EdgeHTML 16.16299
    Windows 10 Pro Version 10.0.16299 Build 16299
    NVIDIA graphics GeForce 940MX
    As Howard C. noted, this shouldn’t be considered a final solution, but for me it’s probably good enough for now.

  • I was experiencing the exact same issue on a Surface Pro and I was able to get rid of the issue but not entirely sure this is the fix. Like most IT pros I have to use remote desktop, and combined with a Surface Pro it makes it impossible to see. I set the PreferExternalManifest setting in the registry to fix this issue. It dawned on me that this was the only non-standard thing I’ve done to this machine. I set this back to default(0) and restarted, problem gone. Then I set it back to 1 and restarted and the issue is still gone. So not sure if there are more conditions that need to be met to make it appear again.

  • Same problem. I am a developer with a heavy visual studio config. First noticed it when I resized a UWP app I had created from a Xamarin template. Now it is happening on edge itself.

    Cant be good news. I have a dell precision M4800 laptop with an intel graphics card, and a Nvidia Quadro in compute mode.

  • I have the same problem, but I also found a work around by expanding Edge to the maximum size on the screen and pressing alt F4 (You can’t see the shut down button because it’s on the transparent side of the screen.)

    Restart Edge and it starts in the size you shut it down in, but it starts up correctly. That is, until you resize to a larger size and it does it again. Pain.

    Hardware configuration: Windows 10 version 1803, build 17692.1004
    GeGorce 760 card with latest driver
    Updating video driver didn’t work.

You need to sign in to your Microsoft account to add a comment.

Sign in