Edge not working in new Win 10 Creators Update

Fixed Issue #14280155


Jonathan S.
Oct 17, 2017
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 4 people

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Steps to reproduce

Top site function tabs within Edge in the Creators Update release today (17/10/2017) is not working, click on them and a new tab opens with no site displayed and Edge freezes. This was not an issue in the final Insiders reIease, IE works fine though.


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    Comments and activity

    • I also experienced this issue after my PC was updated with KB4049179,KB4022405, KB4038806, KB4041676, KB890830 (and various dogfood updates from Azure, etc).

      Although KB4022405 was installed the same day as the cumulative update KB4041676, it’s worth noting that it’s been replaced with a different KB. Deployed via SCCM.

      Edge will occasionally work after a reboot, but usually doesnt nav to a website even after a restart. it does not show the typical news stories on the start tab, and only shows “start” and spinning dots. i am free to move the window, but closing the tabs or window does nothing. it’s worth noting that i cannot restart my PC successfully either. it spins at “restarting” overnight. it also cannot shut down, except for holding the power button down for several seconds.

    • This issue appears to have resolved after updates to the operating system (Version 1703 Build 15063.674). I’m currently on Microsoft Edge 40.15063.674.0.
      This began and ended alongside

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

    • @Hillary, thank you for the update.  The keyboard issue is also corrected for you?

      I believe you are aware of the details for KB4041676, but just in case.


      "Microsoft is aware of a publishing issue with the October 10

      , 2017 monthly security update for Windows 10 version 1703 (KB4041676) for WSUS\SCCM managed devices 
      where Windows devices may fail to boot after installing this update"

      @Jonathan, are you seeing the same as Hillary?  I.e. recent updates have corrected this issue?


    • After a Windows auto-update Microsoft Edge 40.15063.674.0 continually freezes while loading the first home page. Re-booting has no effect and I am unable to Import Edge Bookmarks into another browser. I am also unable to cut & paste Bookmark URLs and have to copy by hand!
      Is there a fix please?

    • Hello all,

      In order to manage the various issues better, I would like to close this issue as “fixed” as the original issue was related to The Fall Creators Update from a couple months back.  Please create a new ticket for any current Edge issues.  This way each issue can have a unique ID and Title for better support and tracking of the issue.

      Appreciate the help,


    • Microsoft Edge Team

      Changed Status to “Fixed”

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