PDF file is blank

Not reproducible Issue #14309527

Details

Author
Thibaud L.
Created
Oct 20, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
15.15063
Reports
Reported by 4 people

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Steps to reproduce

Steps to reproduce:
open the attached PDF file with Edge
Results
All pages are blank
Expected result:
The pdf file can be displayed correctly (similar to Acrobat, Firefox, Chrome)

Attachments

1 attachment

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

  • Hi,

    I was able to open this PDF in Edge on 15063.674.  Can you tell me the version of Windows 10 you are using?  I.e. the extended release version as seen in winver.exe.  Win + S and enter ‘winver’ and hit enter.

    Thank you,

    Steve

  • Hi Steven,
    Winver result:
    Version 1703 (OS Build 15063.674).
    I can open the file with Edge, but all the pages are white, instead of displaying content.
    Thanks,
    Thibaud

  • And by the way, your PDF’s are very interesting.  First fusion in a can, and now resonant planetary ring "creations"?!

    I think I will load the Firefox only one now.  :-D

  • Can you verify what is the default setting for opening PDF files on your system?  Also, can you verify the version of Adobe Reader you have installed?

    Start menu, Settings, Apps > Default apps

    I am still not able to repro this issue.  I can open the file and see the contents in Edge and separately in Adobe Reader.

    Steve

  • My default app for opening PDF files is Adobe Acrobat Reader DC.
    Acrobat Reader DC version: 17.012.20098

  • Microsoft Edge Team

    Changed Assigned To to “Manoj B.”

    Changed Status to “Not reproducible”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge. Please test this behavior in our latest creator build 16299.

    Best Wishes,
    The MS Edge Team

  • I have to report the same issue:

    Everything worked great, then all of a sudden, when I open [U]some[/U] (not all) PDFs they have blank contents in Edge.
    No viewer like Acrobat or PDFXChange installed.
    No viruses and SFC /scannow reports everything is all right.

    I don’t think it’s browser related but a more generic PDF format filter (?) corruption in my registry or DLL registration. On other PCs with Windows 10 x64 I can see the contents with Edge.

    Someone can help providing a registry fix/restore for PDFs? :rolleyes:

    Windows 10 x64 FCU 1709 (16299.214), Nvidia drivers 390.77 WHQL

    Here is an online PDF example that looks empty on this PC (when loaded as default through Edge):
    [url=https://s10.postimg.org/yyo05hn6f/Cattura.jpg][img]https://s10.postimg.org/w4kus1l05/Cattura.jpg[/img][/url]
    [url="https://manuals.info.apple.com/MANUALS/1000/MA1595/en_US/ipad_user_guide.pdf"]https://manuals.info.apple.com/MANUALS/1000/MA1595/en_US/ipad_user_guide.pdf[/url]

    This one opens correctly in Edge instead:
    [url="https://eaassets-a.akamaihd.net/eahelp/manuals/need-for-speed-hot-pursuit-manuals_PC_en_US.pdf"]https://eaassets-a.akamaihd.net/eahelp/manuals/need-for-speed-hot-pursuit-manuals_PC_en_US.pdf[/url]

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