PDF file is blank

Issue #14309527 • Assigned to Manoj B.

Details

Author
Thibaud L.
Created
Oct 20, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
15.15063
Reports
Reported by 2 people

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Steps to reproduce

Steps to reproduce:
open the attached PDF file with Edge
Results
All pages are blank
Expected result:
The pdf file can be displayed correctly (similar to Acrobat, Firefox, Chrome)

Attachments

1 attachment

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

  • Hi,

    I was able to open this PDF in Edge on 15063.674.  Can you tell me the version of Windows 10 you are using?  I.e. the extended release version as seen in winver.exe.  Win + S and enter ‘winver’ and hit enter.

    Thank you,

    Steve

  • Hi Steven,
    Winver result:
    Version 1703 (OS Build 15063.674).
    I can open the file with Edge, but all the pages are white, instead of displaying content.
    Thanks,
    Thibaud

  • And by the way, your PDF’s are very interesting.  First fusion in a can, and now resonant planetary ring "creations"?!

    I think I will load the Firefox only one now.  :-D

  • Can you verify what is the default setting for opening PDF files on your system?  Also, can you verify the version of Adobe Reader you have installed?

    Start menu, Settings, Apps > Default apps

    I am still not able to repro this issue.  I can open the file and see the contents in Edge and separately in Adobe Reader.

    Steve

  • My default app for opening PDF files is Adobe Acrobat Reader DC.
    Acrobat Reader DC version: 17.012.20098

  • Microsoft Edge Team

    Changed Assigned To to “Manoj B.”

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