Can't play video

By design Issue #14387879


Ignacio V.
Oct 26, 2017
This issue is public.
Found in
  • Microsoft Edge
Reported by 2 people

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Steps to reproduce

We have a problem trying to play any video on Microsoft Edge. Doesn’t work on YouTube, Vimeo, <video> HTML5 tag…

We’ve also tried different video formats/codecs. It works on Chrome and Firefox as expected.

Edition: Windows 10 Pro N
Version: 1703
OS Build: 15063.674
System type: 64-bit operating system, x64-based processor

Microsoft Edge: 40.15063.674.0
Microsoft EdgeHTML: 15.15063

As user we see a blank rectangle where the video should be.

​Test videos:

​Microsoft Edge show this console errors:

​Local: Unexpected call to method or property access​. - While trying to use .play() via JavaScript
​YouTube: TypeError: Object doesn’t support property or method 'canPlayType’​​
​VIMEO: TypeError: Object doesn’t support property or method 'canPlayType’​​

We’ve also tried to reset, repair and reinstall Edge


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Venkat K.”

      Changed Assigned To from “Venkat K.” to “Erik A.”

      Changed Status to “Confirmed”

    • Same problem BBC Iplayer and Vimeo no picture but Youtube OK
      Win 10 pro 64
      10.0.16229 build 16299

    • Microsoft Edge Team

      Changed Assigned To from “Erik A.” to “Jerry S.”

      Changed Assigned To from “Jerry S.” to “Angelo L.”

      Changed Status from “Confirmed”

      Changed Assigned To from “Angelo L.” to “Gurpreet V.”

      Changed Status to “Not reproducible”

      Changed Status from “Not reproducible” to “By design”

    • Hello,

      Thank you for providing this information about the issue. The Windows 10 Pro N edition does not include Media Player and related features.

      You can download and install the Media Feature Pack at

      Best Wishes,

      The MS Edge Team

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