Can't play video

Confirmed Issue #14387879 • Assigned to Jerry S.

Details

Author
Ignacio V.
Created
Oct 26, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 2 people

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Steps to reproduce

We have a problem trying to play any video on Microsoft Edge. Doesn’t work on YouTube, Vimeo, <video> HTML5 tag…

We’ve also tried different video formats/codecs. It works on Chrome and Firefox as expected.

Edition: Windows 10 Pro N
Version: 1703
OS Build: 15063.674
System type: 64-bit operating system, x64-based processor

Microsoft Edge: 40.15063.674.0
Microsoft EdgeHTML: 15.15063

As user we see a blank rectangle where the video should be.

​Test videos:

https://www.youtube.com/watch?v=BQ0mxQXmLsk
https://vimeo.com/239650634
http://jsfiddle.net/Flocke/NpgD5/
https://www.w3schools.com/html/tryit.asp?filename=tryhtml5_video

​Microsoft Edge show this console errors:

​Local: Unexpected call to method or property access​. - While trying to use .play() via JavaScript
​YouTube: TypeError: Object doesn’t support property or method 'canPlayType’​​
​VIMEO: TypeError: Object doesn’t support property or method 'canPlayType’​​

We’ve also tried to reset, repair and reinstall Edge

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Venkat K.”

      Changed Assigned To from “Venkat K.” to “Erik A.”

      Changed Status to “Confirmed”

    • Same problem BBC Iplayer and Vimeo no picture but Youtube OK
      Win 10 pro 64
      10.0.16229 build 16299

    • Microsoft Edge Team

      Changed Assigned To from “Erik A.” to “Jerry S.”

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