Microsoft Edge networking after installing default creators update

Fixed Issue #14418437

Details

Author
William K.
Created
Oct 28, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 1 person

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Steps to reproduce

I recently installed the fall creators update on my laptop with Windows 10. Once complete, Microsoft Edge refused to work. Microsoft Edge starts out rather slowly and eventually goes to my homepage. However, I am unable to click on any menu items or pop-up boxes. This includes the favorites menu and the more options menu. I have tried reinstalling Microsoft Edge several times with no luck. I also tried resetting Microsoft Edge and running the DISM commands and attempt to fix this problem. Nothing I have tried has worked to fix the problem. I did install Google Chrome as a temporary fix for the problem. This works just fine. However, I would much prefer getting Microsoft Edge working again so I can use that as my default browser. If you have any suggestions or comments on how to fix this problem, I would appreciate hearing from you. Thanks.

William Kochevar

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

    • Hi William,

      Let’s figure this out.  :)

      Is the App Store working?  Do you also have any anti-virus software installed?

      Can you look at the following bug report and see if it appears to be your same issue?

      https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/13779603/

      You will know you are having the same issue reported in the above link by running the following command in an admin PowerShell ( Win + S and type 'PowerShell’, then right click PowerShell and select run as administrator).  It needs to be run all on the same line.  Sometimes copying from the website will break the command into multiple lines.

      Get-Acl HKLM:\System\CurrentControlSet\Services\Tcpip\Parameters | Format-List

      You are having the issue that this script will correct if you DO NOT have the following entries in the output of the Get-Act command.
               APPLICATION PACKAGE
      AUTHORITY\ALL APPLICATION PACKAGES Allow  ReadKey
               APPLICATION PACKAGE
      AUTHORITY\Your Internet connection Allow  ReadKey
               APPLICATION PACKAGE
      AUTHORITY\Your Internet connection, including incoming connections from the Internet

      Let me know,

      Steve

    • Steve, all the entries you mentioned in your reply all their. Also, I do not get the error that was mentioned in your link. However, just in case, I tried running the PowerShell script that was provided in Microsoft Edge still does not work. If you have any other suggestions, I would appreciate hearing from you. Thanks.

    • Hi William,
      do you use:

      • Windows Defender or any other antivirus program?
      • the “AdBlock” extension (or any other)?
      • the program Overwolf?
    • I believe Windows defender is active on my laptop. I also have Norton security installed and active on my laptop. I have a bunch of different extensions installed for Microsoft Edge. One of them is AdBlock. Since Microsoft Edge is not working, I cannot tell you but all the extensions are in Microsoft Edge that I have installed. If there is a way to manage them without having to go into Microsoft Edge, please let me know. I do not have Overwolf installed on my laptop. I don’t even know what that program is. Thanks. Looking forward to hearing from you in resolving this issue.

    • Microsoft Edge Team

      Changed Assigned To to “Tim S.”

      Changed Assigned To from “Tim S.” to “Katie M.”

      Changed Status to “Confirmed”

    • William , thx for your patience here and sorry it took so long to get back to you.  Could I ask for you to submit a Feedback Hub > Feedback > New Feedback?  For categroy and subcategory, select Edge and Browser Crashes or Stops Working.  This will allow us to get additional information about you Edge installation for investigation.  

      Once you have submitted the new feedback report, can you go to Feedback Hub > Feedback > My Feedback and open the newly created feedback item…in the top-right of the feedback details, you’ll see a Share button.  Can you copy that URL and paste it into this thread…that will allow us to directly look at your issue.  

      Thx much for you help in sorting this out.

      Tim.

    • Microsoft Edge Team

      Changed Status from “Confirmed” to “Fixed”

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