Edge crashing since upgrading to 1709

Issue #14494018 • Unassigned

Details

Author
Daniel N.
Created
Nov 2, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 1 person

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Steps to reproduce

Since we upgraded our company computers to 1709, Edge is crashing immediately after opening. This happens on about 6 of 10 Computers. We stopped the rollout of the remaining 30 computers immediately after noticing, and we can work around this using IE11. But it is very inconvenient. I hope for a quick fix and will assist you if you need more data. Please find attached (private attachement) a bunch of event log entries from one of the affected computers.

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
        <Provider Name="Application Error" /> 
        <EventID Qualifiers="0">1000</EventID> 
        <Level>2</Level> 
        <Task>100</Task> 
        <Keywords>0x80000000000000</Keywords> 
        <TimeCreated SystemTime="2017-11-02T14:45:40.238095200Z" /> 
        <EventRecordID>515</EventRecordID> 
        <Channel>Application</Channel> 
        <Computer>xxxxxxxxxxxxxxx</Computer> 
        <Security /> 
    </System>
    <EventData>
        <Data>MicrosoftEdge.exe</Data> 
        <Data>11.0.15063.674</Data> 
        <Data>59cdf5c0</Data> 
        <Data>msIso.dll</Data> 
        <Data>11.0.15063.674</Data> 
        <Data>301457b6</Data> 
        <Data>c0000409</Data> 
        <Data>0000000000035e4c</Data> 
        <Data>2798</Data> 
        <Data>01d353e93fea375f</Data> 
        <Data>C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe</Data> 
        <Data>C:\WINDOWS\SYSTEM32\msIso.dll</Data> 
        <Data>65753f7a-f826-4210-8d5d-dba1e7192241</Data> 
        <Data>Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe</Data> 
        <Data>MicrosoftEdge</Data> 
    </EventData>
</Event>

Thank you

Daniel

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