Microsoft Edge Crashes Continuously

Fixed Issue #14494213

Details

Author
David S.
Created
Nov 2, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 1 person

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Steps to reproduce

While developing simple webpages using Razor syntax and Bootstrap 3.xx and the primary browser I use to view the page is of course, Microsoft Edge.

Every day, 3 or 4 times a day, Microsoft Edge stops working. It does not happen when viewing the pages in IE11, 10, Chrome, or FireFox. Below are the details of the 2 criticle events which occur each day.

#1
Description
Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.15063.674, time stamp: 0x59cdf479
Faulting module name: win32u.dll, version: 10.0.15063.608, time stamp: 0xd9592a17
Exception code: 0xcfffffff
Fault offset: 0x0000000000001144
Faulting process id: 0x2040
Faulting application start time: 0x01d35329149a6ab4
Faulting application path: C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
Faulting module path: C:\WINDOWS\System32\win32u.dll
Report Id: 8a3ea9e6-04b2-4332-a36a-292903739078
Faulting package full name: Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: ContentProcess

#2
Description
Faulting application name: MicrosoftEdge.exe, version: 11.0.15063.674, time stamp: 0x59cdf5c0
Faulting module name: EMODEL.dll, version: 11.0.15063.674, time stamp: 0xa4c13249
Exception code: 0xc0000005
Fault offset: 0x0000000000059329
Faulting process id: 0xb78
Faulting application start time: 0x01d34e332dc9c05c
Faulting application path: C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
Faulting module path: C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\EMODEL.dll
Report Id: 5cf6a23a-1700-4e38-821d-b8df0147c0b4
Faulting package full name: Microsoft.MicrosoftEdge_40.15063.674.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftEdge

I’ve attached a screenshot of the reliability monitor which pretty much shows the history somewhat of the updates and crashes.

Thank you

David Sukola

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

  • Hi David,

    Thank you for the detailed information.  We have released changes which could have addressed this.  Are you still seeing these crashes?

    Will you provide the extended version of Windows 10?  Win + S and type “winver” and hit enter.  I see the Edge version, however, I would like to verify.

    Thank you for the submission,

    Steve

  • It looks like the faulting module EMODEL.dll has been no issues in the past week, at least. I appreciate your response, and keep up the great work!

    Best regards:

    David

  • Hi David,

    Thank you for kind words and for giving an update.  I will resolve this as fixed.  Please re-open if you experience the issue again.

    Appreciate the support,

    The MS Edge Team

  • Microsoft Edge Team

    Changed Status to “Fixed”

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