Microsoft edge addressbar and controls unresponsive, page content still functions.

Issue #14661817 • Assigned to James M.

Details

Author
Eric C.
Created
Nov 14, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 1 person

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Steps to reproduce

On 11/13/2017 sometime after 10 PM, Microsoft Edge hung when I hit the new tab button. I shut down the computer and restarted it, cleared all the history and cache and relaunched Edge at least a dozen times.

It continues to exhibit the following behavior.
Edge seems to open correctly to my start page. (http://www.google.com)
clicking on anything in the start functions normally.
attempting to access settings functions normally

clicking in the address bar and entering an address and hitting enter or clicking the new tab button seems to do nothing. However after doing this the settings page becomes less responsive, changing the default search engine hangs, and “duplicate tab” stops functioning.

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

    • Hello,

      Thank you for providing this information about the issue. Please start by disabling all browser extensions and restarting Edge to see if this fixes the problem. If you still have trouble after doing that, please run dxdiag (Windows key + r and type dxdiag, enter, then click Save all Information) and attach the txt file.

      Best Wishes,
      The MS Edge Team

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