Live NHL (National Hockey League) audio stream will not play in Edge

Not reproducible Issue #14714521

Details

Author
John O.
Created
Nov 17, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
16.16299
Reports
Reported by 1 person

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Steps to reproduce

Open NHL.com web site. Select game. Select audio feed. WON’T PLAY! Checked Settings to be sure Java was enabled–IT WAS. STILL WON’T PLAY! Cleared browser cache, re-opened browser. STILL WON’T PLAY! WHY, oh WHY, did I disable Internet Explorer 11???

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

    • Hello,

      Thank you for providing this information about the issue. Unfortunately, we are unable to follow these steps with the information at hand. Please update this case when you can provide a direct link to the audio page and any authentication options which might be required.

      Best Wishes,
      The MS Edge Team

    • Go to this page: https://www.nhl.com/gamecenter/nyr-vs-cbj/2017/11/17/2017020290#game=2017020290,game_state=live

      Click on Listen, then click on Blue Jackets. Another browser tab will open, with the live game feed. I can not hear any audio at all. I can not do anything to hear audio, by clicking on the 2017-11-18 : NYR at CBJ | LIVE STREAM link under Most Popular, either.

      It doesn’t work. The Edge browser will not play the audio, and it SHOULD play the audio–it worked just fine in IE 11.

      One of the difficulties with doing these “examples” for MS people, is that more often than not, the LIVE STREAM is not playing when MS engineers are working. At least, it seems that way. Meaning, by the time MS engineers can actually try it out, THE GAME IS ALREADY OVER. Naturally, the LIVE STREAM will not work then. To make a long story short, I hope you are able to see that the Edge browser IS NOT PLAYING THE AUDIO STREAM. Thank you for your assistance (and I hope I can find this page again–Edge is telling me “Page not found” when I click on my bookmark for this page, and I have NO IDEA why it is doing that, since the page is obviously here). Anyway thanks again.

    • Additional information: In the Settings > View advanced settings > Use Adobe Flash Player, is ON. The browser cache was CLEARED (in Choose what to clear, EVERY BOX was checked). I really don’t know what else I can do. Thanks again.

    • Additional additional information: After you do that, try the same thing using Google Chrome. You will see a message which says, “You have launched an event that is only accessible with Adobe Flash Player. To watch this event, please install the latest version.” (Ignore the fact it says, "To watch…", since it is a live radio stream.)

      Then, after you do that, try the same thing using Internet Explorer 11–AND IT WORKS FINE! Something is goofy with Edge (Chrome, too, for that matter). These live NHL streams should be playable in ALL browsers, I would think; not just the “We’re-phasing-it-out-IE 11.”

    • It looks as though you will not be able to access the particular NHL game I gave you a link to. In that case, PROBABLY ANY NHL GAME WITH AN AUDIO FEED WILL DO. Therefore, (1) go to www.nhl.com . (2) Click on Scores. (3) Wait a while (because Edge takes forever to load). (4) SELECT ANY GAME IN PROGRESS THAT HAS AN AUDIO FEED by selecting a game, clicking on GAMECENTER, then clicking on an AUDIO feed.

      That appears to be the only way you will be able to experience what I’m pointing out–that trying to listen to live streamed NHL games does not work on Edge. And the only way you can see that, IS IF YOU TRY TO LISTEN TO A GAME IN PROGRESS. (Again, that is why it is so difficult to troubleshoot this issue with you–you must be able to access a LIVE GAME on NHL.COM; otherwise this “troubleshooting” thing isn’t going to work out.)

    • Just curious…how and why is this issue, “Private?” Wouldn’t it be more helpful to have others see it, to see if they could duplicate and experience the same problem?? Surely there must be others who are having a hard time listening to live streamed audio in Edge… Anyway, thanks again.

    • It isn’t working–MS Edge IS NOT repeat IS NOT playing the live audio stream.

    • IT ISN’T PLAYING THE VIDEOS, EITHER!!! This is SO AGGRAVATING!!!

    • UPDATE–FLASH PLAYER IS NOW WORKING ON NHL.COM.

      Remedy: After letting Edge open the page (which took maybe FIVE MINUTES before the message even showed up), a pop-up appeared near the bottom of the page which asked permission for the site to run Flash Player. I clicked the option, “Always run on this site.” Flash Player loaded, AND THE AUDIO FEED BEGAN TO PLAY.

      Note: This issue COULD HAVE BEEN TOTALLY AVOIDED, IF EDGE DIDN’T TAKE SO LONG TO LOAD THE PAGE! And long page loads are a problem, with nearly EVERY SITE I visit!

      I suggest that once Microsoft Engineers figure out HOW TO MAKE EDGE LOAD QUICKER, many of the issues being pointed out will be “fixed.”

      Please close Issue #14714521. If this issue should happen again, I will open another issue thread. Thank you.

    • A question, if I may: Since a user must select, Settings > View Advanced Settings > Use Adobe Flash Player, then why is it necessary to have to give permission for each web site to run Flash Player?? Isn’t that redundant?? (Suggestion–just select, Use Adobe Flash Player, and be done with it!) Thank you.

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Hello,

      Thank you for sharing your problem and solution. Please reopen this case if you have new information about this specific issue for us to investigate.

      You should see an option to submit each case here either publicly or privately. We will manually set this to “public” for you.

      Since you have suggestions how we can improve the Flash experience, please feel welcome to submit your request at http://uservoice.microsoftedge.com where other developers can up-vote your suggestion.

      Best Wishes,
      The MS Edge Team

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