Can't play video

Duplicate Issue #14715397 • See Issue #14387879


Nov 17, 2017
This issue is public.
Found in
  • Microsoft Edge
See progress on Bug #14387879
Reported by 2 people

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Steps to reproduce

We have a problem trying to play any video on Microsoft Edge. Doesn’t work on YouTube, Vimeo, <video> HTML5 tag…

We’ve also tried different video formats/codecs. It works on Chrome and Firefox as expected.

Edition: Windows 10 Pro N
Version: 1703
OS Build: 15063.674
System type: 64-bit operating system, x64-based processor

Microsoft Edge: 40.15063.674.0
Microsoft EdgeHTML: 15.15063

As user we see a blank rectangle where the video should be.

​Test videos:

​Microsoft Edge show this console errors:

​Local: Unexpected call to method or property access​. - While trying to use .play() via JavaScript
​YouTube: TypeError: Object doesn’t support property or method 'canPlayType’​​
​VIMEO: TypeError: Object doesn’t support property or method 'canPlayType’​​

We’ve also tried to reset, repair and reinstall Edge


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “ecoengie”

      Changed Status to “Site Outreach”

      Changed Assigned To from “ecoengie” to “Web P.”

      Changed Status from “Site Outreach” to “Won’t fix”

      Changed Status from “Won’t fix” to “Duplicate”

    • Hello,

      Thank you for providing this information about the issue. We are presently tracking this issue as a duplicate of an existing internal bug report. We look forward to additional feedback you may have on how we can improve Microsoft Edge.

      Best Wishes,
      The MS Edge Team

    • This bug has marked as duplicate. Please follow the parent issue to get new updates.

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