Error Code: INET_E_RESOURCE_NOT_FOUND on most DOD websites

Not reproducible Issue #14745611

Details

Author
Patrick C.
Created
Nov 19, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
  • Chrome
Found in build #
15.15063
Reports
Reported by 1 person

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Steps to reproduce

I just purchased a new computer with widows 10 because my previous computer died. I have been attempting to access DOD websites that I have always been able to access with my previous computer and now all I get is errors like Error Code: INET_E_RESOURCE_NOT_FOUND please help. My job relies on me being able to access these site.

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

    • Hi Patrick,

      Can you give me a little more information about you computer network?

      1. When this issue happens are you logged in to a work VPN?
      1. Can you visit any of these sites in IE or another web browser?
      1. What do you have your DNS set to?
      1. Can you run a trace route command and nslookup to debug the domain name resolution service for your system?
      • To run the test open a command prompt.  Win + S and then type ‘cmd’ and press enter.
      • type the following but fill in the website domain you want to visit, I.e. replace the example.dod.gov below.

      nslookup example.dod.gov

      • type the following command, again replacing the site you want to check.

      tracert example.dod.gov

      Can you send the results as an attachment?  You put 'private-' in front of the file name so only Microsoft can see the attachments.  i.e. so they won’t be public.

      Steve

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Hi,

      I am closing this as I am guessing it has been sorted out and was specific to your situation.

      Let us know if that assumption is wrong.  Appreciate the support,

      Steve

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