portal.azure.com reports Unsupported Browser when running Edge

Issue #14771998 • Assigned to Tom B.

Details

Author
Steve D.
Created
Nov 21, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
16.16299
Reports
Reported by 1 person

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Steps to reproduce

When I go to: https://portal.azure.com
I get the message "The Azure portal doesn’t support your Browser". I get a similar message when I sign in to visual studio on-line.

I am running:
Microsoft Edge 41.16299.15.0
Microsoft EdgeHTML 16.16299

When I follow the link for supported browsers Edge is listed as supported.

It is sad that I have to run Chrome in order to use Microsoft web sites.

I have seen web sites and youtube videos that address the issue by running powershell scripts as administrator to uninstall and re-install Edge. Do you really want your customers to have to do that?

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

  • Hi Steve,

    This would definitely be a bug and not what we want our customers to experience.  I am not sure why you are getting that message.  I will investigate would could be causing this issue.

    Can you tell me the extended version of Windows 10 you are using?  Win +S and type ‘winver’ and hit enter.  Thank you for providing the Edge Versions.

    Appreciate you reporting this,

    Steve K

  • Microsoft Windows Version 1709 (OS Build 16299.64).

  • More info…
    I went to "https://www.whatismybrowser.com
    The system reports “Edge on Windows 10”
    Under “More info about your system:”
    Extra Info

    • 64-bit Edition
    • Pretending to be Internet Explorer 9
      (I just noticed that pretending part) How do I turn that off?
  • Can you please go to http://www.whatsmyua.info/ and copy the string there into this bug? Thanks!

  • According to useragent v2.1.9:
    ua
    rawUa: Mozilla/5.0 (MSIE 9.0; Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Edge/16.16299
    string:
    family: Edge
    major: 16
    minor: 16299
    patch: 0
    device: Other 0.0.0
    os
    string: Windows 10 0.0.0
    family: Windows 10
    major: 0
    minor: 0
    patch: 0

    According to ua-parser-js v0.7.11:

    ua
    ua: Mozilla/5.0 (MSIE 9.0; Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Edge/16.16299
    browser
    name: IE
    version: 9.0
    major: 9
    engine
    name: WebKit
    version: 537.36
    os
    name: Windows
    version: NT 10.0
    device
    model: undefined
    vendor: undefined
    type: undefined
    cpu
    architecture: amd64

    According to platform.js v1.3.3:
    ua
    name: Microsoft Edge
    version: 16.16299
    layout: EdgeHTML
    os
    os: Windows 10 64-bit
    device
    product:
    manufacturer:
    description: Microsoft Edge 16.16299 on Windows 10 64-bit

  • Microsoft Edge Team

    Changed Assigned To from “Steven K.” to “Tom B.”

  • Thanks! It’s strange that you have the MSIE 9 token in your UA… that’s likely why sites are thinking that your browser is old/unsupported. Let me get this bug over to one of our devs. He should be able to point you to a few potential fixes. 

  • Would it be possible for you to dump a few of your registry keys for us to look at?

    1. From Start > Run, type regedit2. In the navigation bar at the top, enter Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent and press Enter
    2. Right click on the highlighted key and press “Export”
    3. Save the key to disk
    4. Repeat steps 2 and 3 for Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent
    5. Attach both registry keys to this bug

    Please note that it’s possible that only one of the above keys will exist. Thanks!

  • There is no folder in regedit under HKCU for “User Agent” just a string value:

    User Agent REG_SZ
    Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    FYI:
    In case it matters… My computer started as Windows 8.0 and was upgraded as new versions came out. I think I am on the latest version of Windows 10.

  • First: The “Start > Run” terminology sounds like a description for someone running Windows 7. There is no start menu, there is no “run” listed anywhere in the windows 10 menus. If I press the button combo “widows r” I get a run command window… which is what you were probably looking for.
    Second: From the Run" dialog, if I type the command "regedit2", I get the message "Windows cannot find 'regedit2’. Make sure you typed the name correctly, and then try again.
    Having some windows experience I know that I can type “regedit” and get to the registry editor.

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