White line on screen when viewing media on full screen

Confirmed Issue #14916662

Details

Author
Matias V.
Created
Dec 2, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
16.16299
Reports
Reported by 4 people

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Steps to reproduce

When I’m on, for example YouTube, and I put a video on full screen there’s a white line across the right border of the screen. Please help.

Attachments

2 attachments

Comments and activity

  • Hi Matias,

    Can you provide a screenshot?  Are you using the latest graphics drivers?  Does this happen in any other browser?

    Also, could you provide a dxdiag report?  Steps below:

    To run a DxDiag report follow the steps below:

     

    1.        
         Click on, "Start Button".
    1.        
         Click on, "Run".
    1.        
         In the pop-up window enter DxDiag and hit ok.
    1.        
         The DirectX Diagnostic Tool pop-up window should appear.
    1.        
         Click on, "Save all information".
    1.        
         Save As" window should be present.
    1.        
         Click on, “Save” (The file should be saved to your
      desktop as DxDiag.txt)
    1.        
         Exit the DirectX Diagnostic Tool.

     

    Then upload and attach the
    saved output file to this post.

    Steve

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

  • I have uploaded a screenshot with a black background so you can see it. Yes, I checked for the latest driver and I have it and I do not have this problem in other browser.

  • Hi Matias,

    Thank you for providing the screenshot and the dxdiag report.  The dxdiag report has some “interesting” problem signatures that we will investigate.

    Can you verify what you have your screen “Scale and layout” set to?  E.g. 100% or 125%.  I think it is at 125% but not certain.  Also, can you retry this test at another Scale setting?

    Thanks again for the help,

    Steve

  • Microsoft Edge Team

    Changed Assigned To to “Scott L.”

    Changed Assigned To to “Lee H.”

    Changed Assigned To from “Lee H.” to “Michael C.”

    Changed Status to “Confirmed”

    Changed Status from “Confirmed” to “Confirmed”

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