Hmmm...can’t reach this page error

Issue #14982505 • Assigned to Venkat K.


Brian G.
Dec 6, 2017
This issue is public.
Found in
  • Microsoft Edge
Reported by 3 people

Sign in to watch or report this issue.

Steps to reproduce

I cannot get Edge to work for many of our PC’s.
Using Windows 10 Pro, Build 15063.674

I get the message above with the Error Code: INET_E_RESOURCE_NOT_FOUND

If I plug my ethernet into another network (with another DNS server) it works again. I have had Windows 10 machines have a working Edge browser untill they are domain joined. Then I see this error.

Please see other feedbacks in userfeedback VSO for feedbacks that are tracked by this work item.

h3 {
font-family:Segoe UI;

table {

th, td {

td {
border:0.5px solid white;

th {

.feedback-leftcell {

.feedback-row:hover {

#feedback-banner, #feedback-footer {

#feedback-banner td, #feedback-footer td {

#feedbacksection-v5 {
font-family:Segoe UI;
border:5px solid #0078D7;

#feedbackdetails-table, #feedbackanalysis-table, #feedbacklinks-table {
font-family:Calibri Light;


        This Bug was created from feedback triage by Jeremy Robinson


Report Details

        Feedback Details




        Web sites are not opening in Edge, but at the same time opening in Chrome



        Edge gives error INET_E_RESOURCE_NOT_FOUND, but Chrome works well


        Area Path

        UIF\Microsoft Edge\Website issues


        [Feedback Hub](

        View this Customer Feedback details and comments in the Feedback Hub app.


        [Feedback VSO](../6759692/)

        View this Customer Feedback in Feedback VSO.


        [Upvoted By](

        Contact selfhosters that upvoted this issue.



            {"Metadata":[{"url":"ms-appx-web://microsoft.microsoftedge/assets/errorpages/dnserror.html?ErrorStatus=0x800C0005&DNSError=0#"},{"ua":""},{"browserType":"Microsoft Edge"}]}


Analysis and Diagnostics




        [Feedback Cabs](

                Looking For CAB files related to feedback?

All CABs for
this feedback can be accessed in the Feedback Viewer.


CABs may take up to 12 hours
to process through the
telemetry pipeline. CABs age out and are removed after 60 days
to Watson retention policies.

        [Feedback Analysis](

                Want to understand how this feedback is trending across various pivots?

                With the Feedback Viewer, you can view trending information for this feedback,
                including upvotes by build, region, time, device, and more.



        [Related Watson Crashes](http://watson/User?Identifier=g:6755404805141739&Expand=true&StartDate=10-Jan-2018&EndDate=10-Jan-2018&DateTimeFormat=UTC&EventCategory=All)

                    Want to view Watson crashes that occurred on the same day from the user who
                    filed feedback?

The Watson Viewer will let you dive into crash data.

        [Device Drill](http://devicedrill/EventBrowser?dataSet=ALL&deviceId=g:6755404805141739&focusTimeStamp=2018-01-10T20:17:47&durationAfterMin=10)

                Want to view telemetry events from this customer's device?

Device Drill lets
you dive into the telemetry of the device this from which this feedback was filed.

Other Links




        [Feedback FAQ](

                See the Feedback FAQ for more information about subjective user feedback.



        [Where's my CAB? Wiki](

                If you were expecting a CAB but it does not appear in the viewer, please
                see the wiki for more information.



        [Translation Volunteers](

                For translation assistance, please see the translation volunteers wiki.



        [Reporting child pornography](

                If attached screenshot(s) is child pornography you must report it using
                instructions listed at the link.



            Be Heard.



Comments and activity

  • Microsoft Edge Team

    Changed Status to “Not reproducible”

  • Thank you for using Edge and providing this feedback.  Unfortunately, we need a network trace to make this actionable.  Could you please take a network trace and attach it to this bug?

    Network Trace Instructions:
    Please close all other programs to eliminate noise from the trace.  Then open an admin command prompt to running the following commands:

    netsh trace start scenario=InternetClient_dbg provider={ff32ada1-5a4b-583c-889e-a3c027b201f5} capture=yes persistent=yes
    <perform repro>
    netsh trace stop

  • Changed Status from “Not reproducible”

  • Trying to attach the trace here

  • Is there another way to attach the file?

  • Are you able to put it on OneDrive and attach a link to this bug? 

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

    Changed Assigned To to “Steven K.”

    Changed Steps to Reproduce

  • @Steven K. and whoever else may be able to help!

    I am having this same problem on a new Lenovo T560 laptop. Edge does not work, only giving the “Hmmm…Can’t reach this page” and “Error Code: INET_E_RESOURCE_NOT_FOUND” under the details for any URL or IP Address tried. Other browsers work fine (IE, Chrome). The Microsoft Store only says “Check your connection” with “Code: 0x80072EFD” and “CV: Dok51jL3hUuvp + qM” very small at the bottom.

    Window 10 Pro 64-bit version 1709 (build 16299.334)
    BitLocker hard drive encryption
    Symantec Endpoint Protection version 14.0.3876.1100

    I have tried everything listed in a couple of similar issues that I found, #13779603 (also posted this) and #12304958, and other places on the web, including but not limited to: InPrivate browsing, about:flags settings, UAC settings, disabling IPv6, DNS Client service running, ran DISM and sfc commands as listed, cleared Edge cache, ran the regfix script as listed, and reset Edge. Nothing has helped. This is a laptop that was just built and has experienced this issue basically from the start. The laptop is a member of our corporate domain and this issue exists through both a wired and wireless connection to the domain network. It has never had MalwareBytes installed. I have gone so far as to remove Symantec Endpoint Protection and disable the Windows Firewall, no change.

    I also tried the Feedback Hub on that laptop and after the Feedback icon (the little person with the speech bubble below the house icon on the left) is clicked, the circling dots appear but never stop spinning. I let it go for over an hour this morning, but nothing else ever happened.

    The things I have NOT tried include the hard-coding of DNS servers (the corporate firewall won’t allow that anyway), a reset of Windows, and a “Fresh Start” of Windows (with BitLocker configured, I don’t think I would want to try either of those without unencrypting the hard drive first).

    I have an output.txt file with the info from that laptop that was requested in previous posts, a, and a & .etl. I will preface all of them with "private-KW-" and attach them.

    Any help provided would be greatly appreciated!

  • Scott, I still have the issue. Is there a secure way for me to send you the trace?

  • Brian,
    My files attached just fine with the “+ Add an attachment” link just above the “Comments and activity” section. Does that not work for you?

  • I cannot put corporate data into the public domain

  • Ahh. Fortunately for me, the laptop showing this doesn’t really have data on it, because the "private-" file prefix doesn’t seem to do anything to keep the uploaded files from being public.

  • It also appears that Windows Update may not be working on this same laptop. I had compared the windows build number to another Windows 10 laptop yesterday, knowing that today should be patch Tuesday. The build numbers matched yesterday. Today, that machine received updates. When I check for updates on the problem laptop, it says the device is up to date. I ran windows update troubleshooter, wu170509.diagcab. It comes back stating that pending updates need to be downloaded and installed. I tell it to apply the fix and it says that it does, but quite quickly and nothing is installed, at least according to the installed update history. The troubleshooter doesn’t find any other problems.
    Please help. This is starting to drive me nuts.

  • I read somewhere else that some people have had success solving this by changing the network from type public to private or vice versa. Since we are normally on a domain network, that isn’t possible. However, we do have a open wifi network for guests. If I connect this laptop to that network, Edge is able to load pages and the MS Store works, too. I tried checking for Windows Updates while on that network briefly and it still said that the device was up to date. These networks are configured a bit differently, but not so much that EVERYTHING should stop working in Edge (and it still works in Chrome and IE). I can do the capture and trace while on that network if it would help.

    If I was to try a "Fresh Start", does the drive need to be decrypted, or would just suspending BitLocker be enough?


  • Microsoft Edge Team

    Changed Assigned To to “Arvind M.”

  • Anything new here? It’s been 3 weeks and I need to get this laptop back in service.

  • 3 more weeks and still nothing. What can I try with this laptop? We are getting ready to start a company-wide migration from Windows 7 to Windows 10, but if we can’t get this fixed, I don’t know that I want more machines on Windows 10 with the possibility of this bug coming up.

  • Microsoft Edge Team

    Changed Assigned To to “Arvind M.”

    Changed Assigned To to “Venkat K.”

  • I had this INET_E_RESOURCE_NOT_FOUND problem too, on my Surface Pro 2017, Lenovo AIO PC after upgraded form Win7 to Win10, even the newly rebuilt Win10 on Macbook bootcamp, last week also on my HP EliteDesk. They all are running Win10 1803 and Symantec Endpoint Production v14.0.650 to v14.0.770.
    I’ve seek many solution from Internet but didn’t help. Therefore, due to Lenovo AIO was newly upgraded, so I rebuilt it to Win10 from fresh. Also deleted bootcamp then rebuilt Win10 on Macbook. Everything fine but just last for few days. Then Edge, IE, MS Store suddently failure to Internet, however Chrome, Firefox, Mail, GDrive, iCloud, Box, are working fine without any problem.
    I tried again rebuilt Win10 on Lenovo AIO and Macbook couple times, due to the same problem happened again and again.
    Finally, I found that the problem is due to SEP!! I’ve tried uninstall some apps recently in the days before the error happens, but no helped. Until I uninstalled SEP, then Edge and IE immediate working fine. After restarted Windows (SEP uninstallation required), Edge and IE still working fine. Re-installed the same SEP and restarted, Edge and IE are working fine for couple weeks without any problem.

  • Correction, SEP are v14.2.650, .660 and .770. Today, after updated the latest Windows 10 Oct-2017 updates, Edge and IE not working again after rebooted.
    I checked SEP logs but couldn’t find any reason, so uninstalled SEP and re-installed SEP.

You need to sign in to your Microsoft account to add a comment.

Sign in