Cursor disappears while scrolling

Issue #15210655 • Assigned to Grisha L.


Zachary G.
Dec 24, 2017
This issue is public.
Found in
  • Microsoft Edge
Reported by 3 people

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Steps to reproduce

Hello! On my new HP Envy x360 with windows 10 my cursor disappears while i scroll. It does not do this in any other program like Google Chrome. It is a track-pad i use on the laptop. Can anyone help? Thank you!


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    • Microsoft Edge Team

      Changed Assigned To to “Grisha L.”

    • Having the same problem when in Edge only. I two-finger scroll on a webpage and the cursor disappears(which i dont mind) but then there’s a delay for the cursor to reappear after i’m done scrolling. Very annoying. After trial and error i realized that it makes me tap the track pad in order to make the cursor reappear and THEN i can finally move the cursor around again. I hope there’s a way to turn this feature off in Edge but i don’t see one. I’m really trying to make Edge my default browser over others but problems like this make me go back to using Google Chrome.

    • Same here. Thanks, King T., a single tap before moving the cursor does “unlock” it. However, this is extremely annoying. If it’s a feature, there must be a way to disable it. But if you ask me, it’s a bug.

    • Same problem here, its super annoying. Microsoft do something about it or Im going back to Chrome?!?!

    • Same problem here with the same laptop. So frustrating!

    • Still nothing?? Is this a spectre x360 specific problem??

    • Guys Ive found the solution. It seems to be a conflict between the precision drivers and the synaptics drivers. If you have the precision drivers installed make sure you kill the process Synaptics Touchpad 64 bit Enhancements (SynTPEnh.exe) Now the problem is you cant just kill the SynTPEnh.exe process as it 'll magically reappear as a zombie it just wont die so this is what you have to do: I killed the SynTPEnh.exe process but it came back to life like a digital zombie. So I killed its friends (SynTPEnhService.exe and SynTPHelper.exe) and then killed it and this time it stayed dead, and WmiPrvSE.exe finally stopped its work! courtesy of . That did it! Now make sure you remove the process from your startup folder as well.

      It would be easier to uninstall the Synaptics driver all together but I cant seem to find it listed in the add remove apps page in settings. If someone know how to remove the driver permanently I’d love to hear it. Here you go guys hopes this helps u 2!

    • ok forget all of the above.

      Just update to the latest driver that solved all my problems with SynTPenh.exe and no gestures after sleep on my spectre x360.
      You will need to run the exe and unpack it to a directory of your choice, then select the SynPD.inf in the Device Manager.
      Follow all the steps from this article but replace the driver with this newer much more stable one. Solved everything.
      I found the driver in this thread:

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