Cursor disappears while scrolling

Site Outreach Issue #15210655

Details

Author
Zachary G.
Created
Dec 24, 2017
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 4 people

Sign in to watch or report this issue.

Steps to reproduce

Hello! On my new HP Envy x360 with windows 10 my cursor disappears while i scroll. It does not do this in any other program like Google Chrome. It is a track-pad i use on the laptop. Can anyone help? Thank you!

Attachments

0 attachments

    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Grisha L.”

    • Having the same problem when in Edge only. I two-finger scroll on a webpage and the cursor disappears(which i dont mind) but then there’s a delay for the cursor to reappear after i’m done scrolling. Very annoying. After trial and error i realized that it makes me tap the track pad in order to make the cursor reappear and THEN i can finally move the cursor around again. I hope there’s a way to turn this feature off in Edge but i don’t see one. I’m really trying to make Edge my default browser over others but problems like this make me go back to using Google Chrome.

    • Same here. Thanks, King T., a single tap before moving the cursor does “unlock” it. However, this is extremely annoying. If it’s a feature, there must be a way to disable it. But if you ask me, it’s a bug.

    • Same problem here, its super annoying. Microsoft do something about it or Im going back to Chrome?!?!

    • Same problem here with the same laptop. So frustrating!

    • Still nothing?? Is this a spectre x360 specific problem??

    • Guys Ive found the solution. It seems to be a conflict between the precision drivers and the synaptics drivers. If you have the precision drivers installed make sure you kill the process Synaptics Touchpad 64 bit Enhancements (SynTPEnh.exe) Now the problem is you cant just kill the SynTPEnh.exe process as it 'll magically reappear as a zombie it just wont die so this is what you have to do: I killed the SynTPEnh.exe process but it came back to life like a digital zombie. So I killed its friends (SynTPEnhService.exe and SynTPHelper.exe) and then killed it and this time it stayed dead, and WmiPrvSE.exe finally stopped its work! courtesy of https://randomascii.wordpress.com/2017/09/05/hey-synaptics-can-you-please-stop-polling/ . That did it! Now make sure you remove the process from your startup folder as well.

      It would be easier to uninstall the Synaptics driver all together but I cant seem to find it listed in the add remove apps page in settings. If someone know how to remove the driver permanently I’d love to hear it. Here you go guys hopes this helps u 2!

    • ok forget all of the above.

      -edit-
      Just update to the latest driver that solved all my problems with SynTPenh.exe and no gestures after sleep on my spectre x360. https://download.lenovo.com/pccbbs/mobiles/n1mgx28w.exe
      You will need to run the exe and unpack it to a directory of your choice, then select the SynPD.inf in the Device Manager.
      Follow all the steps from this article http://windowscentral.com/how-enable-precision-touchpad-drivers but replace the driver with this newer much more stable one. Solved everything.
      I found the driver in this thread:
      https://www.reddit.com/r/Windows10/comments/6qz30h/enable_precision_touchpad_on_hp_spectre_x360_2017/dm56ybv/

    • Microsoft Edge Team

      Changed Assigned To to “Reed T.”

    • Go to settings - devices - touchpad than go to additional settings. There click on clickpad settings and deselect all the synaptics properties since they will collide with the precision driver option. Causing the computer to double calculate everything and show weird behaviour.

    • As Ryze X said, disabling the options in Synaptics ClickPad Settings solves the Edge hiding and locking the cursor while scrolling bug, it also makes scrolling in Chrome much smoother too.

    • Update, it also fixes the Microsoft News app. Even without all the other scrolling issues in Chrome and Edge the News app had crazy vertical or horizontal scrolling depending on the driver you had installed and settings enabled, but if you disable all the Synaptic options those problems are solved too. Thanks Ryze X!

    • Microsoft Edge Team

      Changed Status to “Site Outreach”

    • Also present on HP x360 15t Vega, with Synaptics or Microsoft precision drivers. W10 1803

    You need to sign in to your Microsoft account to add a comment.

    Sign in