HTML5 player giving black screenshot/social previews when player is loaded on a secondary monitor in IE11/Edge

Issue #15395010 • Assigned to Steven K.


Jan 10, 2018
This issue is public.
Reported by 1 person

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Steps to reproduce

  1. Have a two monitor setup
  2. Put the browser in the secondary monitor
  3. open

The bottom video doesn’t playback. Opening the link in a different browser, it works fine. Attached my DxDiag.


0 attachments

    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

    • Hi Kyle,

      I will take a look at this.  I did not see the dxdiag attachment.


    • Hi Kyle,

      I was not able to repro this in Windows 10 16299.192.  Will you tell me the extended version of Windows 10 you are using?  Win + S and type “winver” and hit enter.

      Also, when you said to open the browser in the secondary monitor, did you mean the monitor that is not the “main display” or the monitor that is #2 when “Identify” is clicked in the Display settings page?

      Appreciate the help,


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