Edge freezing

Issue #15406956 • Assigned to wprpprtri

Details

Author
Margot H.
Created
Jan 10, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 5 people

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Steps to reproduce

When I open Edge, keeps spinning. Can’t open another tab, can’t do anything. I have to go to tasks manager and kill edge. This started happening after one Windows update the beginning of this month. Restored to a prior restore point and problem was fixed. I had another Windows update on 1/9/2018 and again today (1/10/2018) edge is freezing.

I had to download Chrome to get around this problem.

Attachments

1 attachment

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. For further assistance, please go to Settings - Update & Security - View installed update history - and send us a transcript or screenshot of your recent update(s).

    Best Wishes,
    The MS Edge Team

  • Here is the update history.

  • Hello,

    Thank you for this additional information. For troubleshooting, please first try uninstalling KB4056887 (2018-01 Security Update for Adobe Flash Player) and confirm the problem is gone. Then, please install KB4056887 and confirm the problem returns. Let us know the results.

    We appreciate your assistance with this case.

    Best Wishes,
    The MS Edge Team

  • On Sunday everything started working and is still working. Not sure why. If you have any clue, please let me know.

  • Hello,

    Thank you for providing more information about the issue. There might be newer updates which were installed, also some updates require Windows to restart before they are applied.

    Best Wishes,
    The MS Edge Team

  • Thanks for filing this issue. Can you please use the Feedback Hub to collect more information?

    1. Open the Feedback Hub app on your device
    2. Click on the “Feedback” tab
    3. Click on the “+ Add new feedback” button
    4. Click "Problem", fill in the title/details and select “Microsoft Edge” as the category and the appropriate sub-category
    5. Under "Recreate the problem", press “Start capture”
    6. Once the capture has started, run through the steps required to reproduce your issue
    7. Click “Stop capture” back in the Feedback Hub app
    8. Attach a screenshot of the behavior (if it’s not a crash or hang)
    9. Press “Submit”

    This will provide us with a trace we can use to debug the issue further. Once you’ve submitted this, please paste a link to the newly created Feedback Hub issue in this bug so that we can link the two together and continue to investigate. Thanks!

  • Hello Scott,

    I can’t recreate the problem now because it is working correctly (at the moment).

    I noticed on your instructions to add a screenshot if possible, when it did happen (both times) it locked the entire machine up. Could not shutdown, get task manager, nothing. Had to power off the machine.

    Sorry, but currently it is not doing this. However, if it appears again, I will follow your instructions.

    Margot

  • Microsoft Edge Team

    Changed Status to “Not reproducible”

  • Hello,

    Thank you for your continued help with Edge. We will close this ticket for now, so please be sure to reactivate this ticket if you add new information. We appreciate your feedback.

    Best Wishes,
    The MS Edge Team

  • In my case I found it was all in the display settings. Custom display was too large.
    adjusting that to something reasonable like a 100 % and it worked fine and did not
    hang up.

  • Thanks Hank for the recommendation but my setting for text, apps etc. is at 100%. If that is the correct setting you are talking about.

  • Changed Status from “Not reproducible”

  • Hello,

    Edge is doing it again. I don’t see any updates applied so I have no clue as to what is going on. It just keeps spinning.

    I tried to open the feedback hub and login also, however that just keeps spinning also. Not sure what to do now. It says it’s checking on a few things. However, never comes back.

    Margot

  • every time I use Edge it freezes - not worth the hassle stick with chrome

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

    Changed Assigned To to “wprpprtri”

  • Mine started doing this also. (When I open Edge, keeps spinning. Can’t open another tab, can’t do anything. I have to go to tasks manager and kill edge. ) Do you know how I can fix it?

  • After update on Version 1803 Edge is freezes - nothing is shown (no Website or any PDF-File). There is no dialog possible - only stoping the app by TaskManager works. I have tried several solutions from the Internet that describes how to fix or reset edge-Browser, but nothing made it running again. Any Solution from MS?

  • I have same problem on 1803 built. Edge and Start Menu freezes random time. When I try to kill Edge process, the “Background Tab Pool” child process is remaining. Just system restart the solution. I tried to use “Sysinternals Process Explorer” to analyse the processes, but it freezed too.

  • Same problems with Edge on 1803, it opens but instantly freezes. It starts all empty with the top menu bar but no favorites. Also, the notification about cookies right below the address bar and the links to “top websites” are not shown. Nothing can be accessed, no reaction to any kind of input, can only be closed through task manager. We tried a reset through Settings > Apps > Microsoft Edge > Advanced options. Also, we followed instructions to delete everything under C:\Users%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe and then go to Powershell and perform "Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” –Verbose}". We also checked installed updates. All to no avail.
    Are we missing anything?

  • This is major problem since I installed 1803 update and still continues into late July. Microsoft you need to get on top of this problem. Many many users are stopping using Edge and going to Firefox or Chrome. Please please sort out. Thank you

  • I turned off Cortana and it made a huge difference.

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