Edge freezing

Issue #15406956 • Assigned to James M.

Details

Author
Margot H.
Created
Jan 10, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 1 person

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Steps to reproduce

When I open Edge, keeps spinning. Can’t open another tab, can’t do anything. I have to go to tasks manager and kill edge. This started happening after one Windows update the beginning of this month. Restored to a prior restore point and problem was fixed. I had another Windows update on 1/9/2018 and again today (1/10/2018) edge is freezing.

I had to download Chrome to get around this problem.

Attachments

1 attachment

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. For further assistance, please go to Settings - Update & Security - View installed update history - and send us a transcript or screenshot of your recent update(s).

    Best Wishes,
    The MS Edge Team

  • Here is the update history.

  • Hello,

    Thank you for this additional information. For troubleshooting, please first try uninstalling KB4056887 (2018-01 Security Update for Adobe Flash Player) and confirm the problem is gone. Then, please install KB4056887 and confirm the problem returns. Let us know the results.

    We appreciate your assistance with this case.

    Best Wishes,
    The MS Edge Team

  • On Sunday everything started working and is still working. Not sure why. If you have any clue, please let me know.

  • Hello,

    Thank you for providing more information about the issue. There might be newer updates which were installed, also some updates require Windows to restart before they are applied.

    Best Wishes,
    The MS Edge Team

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