Microsoft Edge and Internet Explorer saves every download as TXT

Needs root cause Issue #15435797 • Assigned to Erik A.

Details

Author
Stefan S.
Created
Jan 12, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
  • Internet Explorer
Found in build #
16.16299
Needs root cause
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Reports
Reported by 1 person

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Steps to reproduce

Dear ladies and gentlemen,

our customers are experiencing a strange issue.
If any file would be downloaded within Edge or IE it will be saved as TXT-file.
It’s since the Fall Creators Upgrade (1709).

Eventviewer shows this (it’s in german!):

Name der fehlerhaften Anwendung: MicrosoftEdgeCP.exe, Version: 11.0.16299.15, Zeitstempel: 0x59cda7cd
Name des fehlerhaften Moduls: edgehtml.dll, Version: 11.0.16299.125, Zeitstempel: 0x7718a00b
Ausnahmecode: 0xc0000602
Fehleroffset: 0x0000000000c57966
ID des fehlerhaften Prozesses: 0x184
Startzeit der fehlerhaften Anwendung: 0x01d38b95f1a1440a
Pfad der fehlerhaften Anwendung: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\edgehtml.dll
Berichtskennung: 82205cf0-c4fc-4747-babe-91b2597ee544
Vollständiger Name des fehlerhaften Pakets: Microsoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbwe
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: ContentProcess

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Venkat K.”

    • Dear ladies and gentlemen,

      we are waiting for some reaction.
      Our Customer awaits a possible solution by the end of this week.
      I’ve opened this case at 12th January, now it’s 24th.
      I see it’s assigned to someone but no reaction whatsoever.

      Best regards,
      Stefan Schmidt
      IT system technician
      GATACA UG (limited liability)

    • It’s 2 days and again, no reaction. Should I call Bill Gates for this or what? This kind of ‘support’ is unacceptable. Just react!

    • Hi Stefan, apologies for the delay here. Would it be possible for you to grab a Fiddler trace of the issue reproducing and attach it to this bug? https://www.telerik.com/fiddler/fiddlercap Alternatively, a trace taken with the Feedback Hub app while the issue is reproducing would also work:

      1. Open the Feedback Hub app on your device
      2. Click on the “Feedback” tab
      3. Click on the “+ Add new feedback” button
      4. Click "Problem", fill in the title/details and select “Microsoft Edge” as the category and the appropriate sub-category (in this case, “Website issue”)
      5. Under "Recreate the problem", press “Start capture” (the “Recreate the problem” button may not exist depending on your version of the Feedback Hub, but you should see a “Start capture” button in the UI regardless)
      6. Once the capture has started, run through the steps required to reproduce your issue
      7. Click “Stop capture” back in the Feedback Hub app
      8. Attach a screenshot of the behavior (if it’s not a crash or hang)
      9. Press “Submit”
      10. Paste a link to the Feedback item you just created in this bug so I can find it and take a look

      Please let me know if you have any questions. Thanks!

    • Microsoft Edge Team

      Changed Assigned To from “Venkat K.” to “Rajat J.”

      Changed Assigned To from “Rajat J.” to “Erik A.”

      Changed Status to “Needs root cause”

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