Fullscreen (F11) make Netflix crash on Edge

Not reproducible Issue #15497761

Details

Author
Gabriel B.
Created
Jan 17, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
41.16299
Reports
Reported by 1 person

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Steps to reproduce

Trying to watch Netflix with the fullscreen mode (F11) enabled will make the entire computer crash and will need a hard-reboot

Attachments

1 attachment

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge. Please download and install debug diag from https://www.Microsoft.com/en-us/download/details.aspx?id=49924 

    1. Open DebugDiag 2 Collection. Allow permission if prompted. 
    2. If the Select Target Type window does not automatically open, click Add Rule… 
    3. Select ‘Crash’ and click Next. 
    4. Select ‘A specific process’ and click Next. 
    5. Click the Process Name heading to sort alphabetically and select any one of the MicrosoftEdgeCP.exe processes and click Next. 
    6. In the Advanced Configuration, please just click Next. 
    7. Lastly, in the Rule Output Location, please choose and take note of the location where the dump file will be written; click Next then click Finish. 
    8. Reproduce the crash in Edge.
    9. When you can get back on, open the folder location from step 5 above. Locate the file ending in .dmp; please compress/zip the .dmp file(s) and attach it to this case.

    Best Wishes,
    The MS Edge Team

  • Hello,

    Apparently, the bug only occurs when my laptop is running on battery
    DebugDiag made a lot of files, idk if this will be helpful but here is the files

  • (sorry for the mistakes ^^’ i speak pretty badly english)

  • Microsoft Edge Team

    Changed Assigned To to “Venkat K.”

    Changed Assigned To to “Lee H.”

    Changed Status to “Confirmed”

    Changed Assigned To from “Lee H.” to “James M.”

  • Hello,

    Thank you for providing this information about the issue. Can you please use the Feedback Hub to collect more information?

    1. Open the Feedback Hub app on your device 
    2. Click on the “Feedback” tab 
    3. Click on the " Add new feedback" button 
    4. Click "Problem", fill in the title/details and select “Microsoft Edge” as the category and the appropriate sub-category 
    5. Under "Recreate the problem", press “Start capture” 
    6. Once the capture has started, run through the steps required to reproduce your issue 
    7. Click “Stop capture” back in the Feedback Hub app 
    8. Attach a screenshot of the behavior (if it’s not a crash or hang) 
    9. Press “Submit” 

    This will provide us with a trace we can use to debug the issue further. Once you’ve submitted this, please paste a link to the newly created Feedback Hub issue in this bug so that we can link the two together and continue to investigate.

    Best Wishes,
    The MS Edge Team

  • Microsoft Edge Team

    Changed Status from “Confirmed” to “Not reproducible”

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