Edge Browser Crashes Immediately

Site Outreach Issue #15516402

Details

Author
Joe M.
Created
Jan 18, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 11 people

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Steps to reproduce

– start: Promo Info – Why this bug is important?
We have identified that this bug was promoted based on telemetry data and affects following products failure 09ea8fd1-cc8b-c804-f512-fb6e5fc28ffa impacts Product

                          App: microsoftedge         
                              ([#9 on curve](https://insights/Report?id=cee3bfdf-c677-4dff-9b69-6967c234d34d&isPublished=true#UniqueID=5AE42A86-0267-7879-6DAE-2B64946026F0))                 [10.0.17110.*](http://watson/Failure?FailureSearchText=09ea8fd1-cc8b-c804-f512-fb6e5fc28ffa&MaxRows=100&OSVersion=10.0.17110.%2a&DeviceFamily=Windows.Desktop)                    
    
                    * indicates that we have shown only top 5 reasons
  
  
  
          
      
          
        -- end: Promo Info --        Edge crashes immediately upon launching on Windows 10 Enterprise, Version 1709, OS Build 16299.192 Redstone 3.

Faulting application name: MicrosoftEdge.exe, version: 11.0.16299.125, time stamp: 0x5a29bafe
Faulting module name: EShims.dll, version: 11.0.16299.15, time stamp: 0x7d9d287c
Exception code: 0xc0000602
Fault offset: 0x000000000000c6e3
Faulting process id: 0x1e70
Faulting application start time: 0x01d38e3f73cde6f5
Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
Faulting module path: C:\WINDOWS\SYSTEM32\EShims.dll
Report Id: 18e2ab14-8734-4351-a49d-899e8f4790d6
Faulting package full name: Microsoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftEdge

Fault bucket 2265688623546278134, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbwe
P2: praid:MicrosoftEdge
P3: 11.0.16299.125
P4: 5a29bafe
P5: EShims.dll
P6: 11.0.16299.15
P7: 7d9d287c
P8: c0000602
P9: 000000000000c6e3
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB3F9.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB468.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB47C.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB48D.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Micros_a5dc1e43fae6bde7949ff87bc17ee5bfd751f47_61ccbbe8_2f49b706

Analysis symbol:
Rechecking for solution: 0
Report Id: 00376eb4-f1f4-4a8e-a762-8c909946dd07
Report Status: 268435456
Hashed bucket: fc59df5f9036c746ff7157cc8a1ea0f6

Attachments

Comments and activity

  • Attempting to run the browser from the command line yields a UI error message at least as opposed to silent crashes from the Start Menu: “The app didn’t start”

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

    Changed Assigned To to “wprpprtri”

    Changed Assigned To from “wprpprtri” to “Kiran K.”

    Changed Status to “Confirmed”

  • Deleting the Edge AppData package and re-installing via PowerShell as Admin didn’t resolve the issue.
    C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}

  • Microsoft Edge Team

    Changed Status from “Confirmed” to “Site Outreach”

  • Hello,

    Thank you for providing this information about the issue. We are presently tracking this issue as a duplicate of an existing internal bug report. We will provide an update once the original case has a resolution.

    Best Wishes,
    The MS Edge Team

  • Hello,

    This problem is fixed in RS4 and is available in our latest Insider Preview build 17083. This build is still considered experimental (not yet public stable until late spring of 2018), so you should be sure to have recovery options for Windows and your personal data before trying it. You can join the Insider Program by going to Start Menu > Settings > Update & Security > Windows Insider Program > Get Started button.

    Best Wishes,
    The MS Edge Team

  • Microsoft Edge Team

    Changed Steps to Reproduce

    Changed Steps to Reproduce

  • Edge has stopped working - it is no longer default = tried making it default again but it still crashes. I changed the default because it was often slow to upload. Now I doesn’t at all.
    windows 10 pro, Dell inspiron 15 3650

  • Downloaded Win 10 32-bit on 2018-04-06 and converted Window 7 Pro machine this weekend. Anything touching Edge crashes.

    Event Log:

    Fault bucket 1603540814023219292, type 5
    Event Name: MoBEX
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Microsoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbwe
    P2: praid:MicrosoftEdge
    P3: 11.0.16299.125
    P4: 5a29bb54
    P5: EMODEL.dll
    P6: 11.0.16299.125
    P7: 5a29bc92
    P8: 0016aaca
    P9: c0000409
    P10: 00000007

    Attached files:
    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5664.tmp.dmp
    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6431.tmp.WERInternalMetadata.xml
    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER643E.tmp.csv
    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER645F.tmp.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Micros_671f693084c37c7d537a5293e76344aa751ff_61ccbbe8_23736836

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: cf92aad0-44d7-4b93-9b94-51954d9fcf40
    Report Status: 268435456
    Hashed bucket: 6944dc30ba9d01e1a640ebdfdab1d85c

    Edge doesn’t crash immediately. Totally unresponsive for a couple of seconds.

  • Windows 10 Home v 1803 downloaded 21st April 2018 - MS Edge crashes almost immediately it is opened

  • MicrosoftEdge.exe
    11.0.17134.1
    5acd8aa5
    msvcrt.dll
    7.0.17134.1
    5cbba6fd
    c0000005
    000000000005dd70
    5234
    01d3d96236ff2c73
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
    C:\WINDOWS\System32\msvcrt.dll
    5f7c0df1-ea95-4123-b70f-bf8460e9a015
    Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe
    MicrosoftEdge

  • last update fixed on desktop windows 10 pro but edge still does not work on laptop windows 10 home

  • 24/04/18 latest update affected edge, has stopped working. Shuts it’s self off after 5 seconds. HELP!!

  • It seems this is a common problem, which I too am suffering from. MS Edge runs up for about 10-15 seconds before bombing out. I have tried resetting Edge from the control panel and also used “Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}” in Powershell (Admin) but to no avail. Running version 1709 on a HP i5 laptop. Am happy to supply any system information that will assist in resolving this problem…just want it fixed!!!

  • MS Edge stopped working. Same as Chris C’s post.

  • Same as above. MS Edge crashes

  • My situation might be different, I got nibbled by some malware, fixed it and one symptom of the malware was blocking access to various antivirus websites. Once cleaned, edge was a casualty, and all MS addresses, also impacting updates etc. 90% of the time gives INET_E_RESOURCE_NOT_FOUND error, but 10% of the time just crashes. -

  • What is going on?! As if not enough people are moving to other browsers like Chrome and Firefox. Edge STOPPED working for me. Here are the System and Application Logs.

    System Log:

    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
    and APPID
    {15C20B67-12E7-4BB6-92BB-7AFF07997402}
    to the user MyComputer\MyUsername SID (S-1-5-21-2752961946-1211550249-2432417051-500) from address LocalHost (Using LRPC) running in the application container Microsoft.MicrosoftEdge_41.16299.402.0_neutral__8wekyb3d8bbwe SID (S-1-15-2-3624051433-2125758914-1423191267-1740899205-1073925389-3782572162-737981194-4256926629-1688279915-2739229046-3928706915). This security permission can be modified using the Component Services administrative tool.
    ============================================

    Application Log:

    Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.402, time stamp: 0x5ad3af84
    Faulting module name: edgehtml.dll, version: 11.0.16299.402, time stamp: 0xbd502101
    Exception code: 0x80070005
    Fault offset: 0x000000000052c159
    Faulting process id: 0x3e40
    Faulting application start time: 0x01d3de88ab02f145
    Faulting application path: C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\edgehtml.dll
    Report Id: 1d2954b4-26f2-4f78-b95a-2481baae9db4
    Faulting package full name: Microsoft.MicrosoftEdge_41.16299.402.0_neutral__8wekyb3d8bbwe
    Faulting package-relative application ID: ContentProcess
    ========================================

  • MicrosoftEdge is still crashing.
    Edition: WIndows 10 Pro
    Version: 1803
    Installed on: 5/11/2018
    OD Build: 17134.48

  • My Edge has crashed every day with this error. It will bomb everything UWP related. The only way I can continue with the system is to do a hard reset.

    Faulting application name: MicrosoftEdge.exe, version: 11.0.17134.48, time stamp: 0x5ae3f232
    Faulting module name: eView.dll, version: 11.0.17134.48, time stamp: 0x5ae3f275
    Exception code: 0xc0000005
    Fault offset: 0x00000000003367de
    Faulting process id: 0x1e64
    Faulting application start time: 0x01d3f2bc9f38ae9b
    Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
    Faulting module path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\eView.dll
    Report Id: 245891db-f93d-48ba-8371-59839882fd67
    Faulting package full name: Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe
    Faulting package-relative application ID: MicrosoftEdge

  • My Edge Closing Automatically After a Few Seconds

    Application Log:

    Faulting application name: MicrosoftEdge.exe, version: 11.0.16299.402, time stamp: 0x5ad3b074
    Faulting module name: EMODEL.dll, version: 11.0.16299.402, time stamp: 0x5ad3b0fc
    Exception code: 0xc0000409
    Fault offset: 0x000000000018bbbe
    Faulting process id: 0x5ee0
    Faulting application start time: 0x01d3f414859d2b5e
    Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
    Faulting module path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\EMODEL.dll
    Report Id: 4af244df-7dc4-415f-8179-2f40690eda81
    Faulting package full name: Microsoft.MicrosoftEdge_41.16299.402.0_neutral__8wekyb3d8bbwe
    Faulting package-relative application ID: MicrosoftEdge

  • OMG, after a massive Windows update today to version 1803 (Windows Home), the problem has been resolved. Well done Microsoft. I won’t say thank you…this should have been sorted ages ago!!!

  • For completeness, the version is now Microsoft Edge 42.17134.1.0

  • Changed Status from “Site Outreach”

  • I am also on Microsoft Edge 42.17134.1.0 after the Windows Enterprise 1803 update. Upon launching Edge it showed a blank, gray window for about 30 seconds then crashed immediately. Event View > Windows Logs > Application still shows Eshims.dll as the culptrit:

    Fault bucket 1840801275474999301, type 5
    Event Name: MoAppCrash
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe
    P2: praid:MicrosoftEdge
    P3: 11.0.17134.81
    P4: 5b015fed
    P5: EShims.dll
    P6: 11.0.17134.1
    P7: f4c4fbd9
    P8: c0000602
    P9: 000000000000d453
    P10:

    Attached files:
    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2F0.tmp.mdmp
    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC37D.tmp.WERInternalMetadata.xml
    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC39E.tmp.xml
    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC39E.tmp.csv
    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC3BE.tmp.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Micros_bbfee9d8246242c6fa23f51f274cbad6bcf434a3_3b7ad6b0_303bc736

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: b1d37208-e452-45be-ba06-721ee3a37493
    Report Status: 268435456
    Hashed bucket: 7174fb8a78962130498bd701cec5f805
    Cab Guid: 0

  • Switching my default browser to something else. Unstable.

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • I got the same error, event 1000, Application Error
    Can’t use Edge.

    Event log:

    MicrosoftEdge.exe
    11.0.17134.81
    5b015fed
    iertutil.dll
    11.0.17134.81
    8538e170
    c0000409
    000000000004b5e4
    2310
    01d3fc6794055a8f
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
    C:\Windows\SYSTEM32\iertutil.dll
    4e8344e7-d8ff-430c-9f53-0588fa3e3ff6
    Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe
    MicrosoftEdge

  • Microsoft Edge Team

    Changed Status to “Site Outreach”

  • Hello,

    Thank you all for the updated information. We have reopened the original case and will continue to investigate that specific problem (same as the one originally posted here).

    For anyone else who is having problems with Edge crashing, please use the Feedback Hub to collect more information. https://www.microsoft.com/en-us/store/p/feedback-hub/9nblggh4r32n

    1. Open the Feedback Hub app on your device 
    2. Click on the “Feedback” tab 
    3. Click on the " Add new feedback" button 
    4. Click "Problem", fill in the title and details, then select “Microsoft Edge” as the category and “Opening the browser” sub-category 
    5. Under "Recreate the problem", press “Start capture” 
    6. Once the capture has started, run through the steps required to reproduce your issue 
    7. Click “Stop capture” back in the Feedback Hub app 
    8. Press “Submit” 

    This will provide us with a trace we can use to debug the issue further.

    Best Wishes,
    The MS Edge Team

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • The problem is, in my case, once Edge Crashes, nothing UWP related can start including Feedback Hub. UWP apps crash, Start, Taskbar, everything.

  • The program MicrosoftEdgeCP.exe version 11.0.17134.112 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 4cf8
    Start Time: 01d40a856174ac05
    Termination Time: 14
    Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
    Report Id: fd5ad07a-497a-439f-99e3-b9d82a38bd94
    Faulting package full name: Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe
    Faulting package-relative application ID: ContentProcess

    The program MicrosoftEdgeCP.exe version 11.0.17134.112 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 42fc
    Start Time: 01d40aa03a4b8b41
    Termination Time: 17
    Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
    Report Id: fa0ef1f8-d564-407d-bcd5-9cd8b2a5e016
    Faulting package full name: Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe
    Faulting package-relative application ID: ContentProcess

    The program MicrosoftEdgeCP.exe version 11.0.17134.112 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 6114
    Start Time: 01d40a89f333141a
    Termination Time: 23
    Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
    Report Id: d11195dd-d1eb-4005-aa93-4fb4f5bcbbd1
    Faulting package full name: Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe
    Faulting package-relative application ID: ContentProcess

    The program MicrosoftEdgeCP.exe version 11.0.17134.112 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 32a0
    Start Time: 01d40aa00bfdc7a8
    Termination Time: 8
    Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
    Report Id: 7e8d5be7-b3fa-4abb-9727-99d9da53d231
    Faulting package full name: Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe
    Faulting package-relative application ID: ContentProcess

  • I have Windows 10 Home on a new laptop and Edge crashes immediately. I can’t even finish typing a URL.

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