No export to PDF on IE11 in iframe

Won’t fix Issue #16040949


Milos B.
Feb 21, 2018
This issue is public.
Found in
  • Internet Explorer
Found in build #
Reported by 3 people

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Steps to reproduce

I have used a simpler demo (
JSFiddle throws some errors about loaded scripts that are not related to the issue, but this might be related to IE11 Internet options / security.

Tested on localhost and if the chart is loaded in iframe, then exporting sends request, server sends proper reply (tested on and on local node-exporting-server), communication ends with status 200, all is fine, but file save pop up doesn’t show and file is not saved.

Also recreated on Win 8.1 / IE11 version 11.0.9600.18894 - for the simple HTML site with iframes, but not when using JSFiddle demos.

I will try to check with MS if there’s any browser / OS option that might cause this problem.
I have suggestions to change internet security, browser options (full debugging - on all errors, log into developer tools console at all times, etc.), but I see no difference. Problem is there, no error is seen, file is not loaded - no dialog window shows to ask about saving or opening the file.

To make sure you have the same problem please try exporting from the demo site here:

The issue is only with iframe, so e.g. the JSFiddle demo when using IE11 (other IE version not tested).


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    Comments and activity

    • I have used a simpler demo

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

    • Hello,

      Thank you for providing your feedback on IE11. We are not accepting feedback on Internet Explorer through this portal any longer. We are pleased to report this is fixed in Microsoft Edge.

      We do support IE 11 through our Microsoft Support service offering; to open a support incident please visit

      Best Wishes,
      The MS Edge Team

    • Thank you, James M.

    • Microsoft Edge Team

      Changed Status to “Won’t fix”

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