Crash after pasting

Not reproducible Issue #16062625

Details

Author
Danial H.
Created
Feb 23, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
17.17101
Reports
Reported by 1 person

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Steps to reproduce

So when I try to paste stuff in some site (like a text box area), the browser will refresh the page and after for like two time, it will crash the page and become unstable.

I didn’t have this issue with previous versions.

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

  • Hi Danial,

    Does this happen every time you paste something into the browser?

    Can you try repairing Edge using the following procedures?

         

    Open
    the system settings.  Win + I

         

    Click
    the “Apps” icon

         

    In
    the “Apps & features” section search for “edge”

         

    Single
    click on “Microsoft Edge”

         

    Select
    “Advanced options”

         

    Click
    the “Repair” button

    If
    the “Repair” option does not correct the issue repeat the procedures above
    except instead of “Repair” for the last step (#6), click the “Reset” button.  This will remove your favorites and settings.

  • I did both of these and still having the issue.

    I’m about to update to 17107, hope that fixes the issue.

  • I just update to 17107 and still having this issue, and it doesn’t let me paste in some text box area and crash the site and cause the page to refresh.

  • I upload one attachment, this is the text box area that for example I can’t paste anything from clipboard (text).

  • Another thing that I find, if that text has format (like a rich text) the paste will fail, but if it’s just a simple text, it won’t fail and paste will successful.

  • I also installed the 17110 as well and same issue.

    Any respond ?

  • Well no one care to respond, but I kind of fix this issue by enabling Caret Browsing feature and now I can paste.

  • Hi Danial,

    Sorry for the delay.  I appreciate the update about the workaround.  I don’t think this is a fix, but glad that it appears to work for you.

    I would like to get more information on how I can repro this.  Can you give me a specific website I can go to where this is happening for you?  I am guessing I will not be able to have the same issue so I would like to request a crash dump if you are willing to provide that.  This is will let us know what is causing this issue.

    download Debug
    Diagnostic Tool v1.2 from
    https://www.microsoft.com/en-us/download/details.aspx?id=26798

       

    Once
    installed open “DebugDiag2 Collection” and select the rule type ‘Crash’ and
    click next.

       

    Under
    Select target type select ‘

    MicrosoftEdgeCP.exe’
    and click next

       

    In
    the text box next to Selected Process please enter iexplore.exe and click next

       

    Under
    the Advanced Configuration please just click next

       

    Lastly
    in the Select Dump Location please take note of the location where the dump
    file will be written. You can change this to another location if you wish.
    Click Next then Click Finish.

       

    Once
    you have reproduced the crash, open the folder location from step 5 above.
    Locate the file ending in .dmp. Please compress (zip) this .dmp file(s) and
    upload them to connect. 

    Once you
    have reproduced the crash open the folder location from step 5 above. Locate
    the file ending in ‘.dmp’. Please compress (zip) this ‘.dmp’ file(s) and upload
    them to connect.

    Appreciate the help,

    Steve

  • I also upload the crash report analysis, not sure if that’s helpful or not

  • Yes, that was helpful.  Thank you for providing that.  I was able to match this crash with other similar crash data that we have collected.

    It sounds like you can easily re-create this failure.  Do you have a website or a simplified repro?  E.g. if I create a simple webpage with a textbox and paste formatted text, should this issue occur?  A consistent repro would be valuable.

  • Microsoft Edge Team

    Changed Assigned To to “wprpprtri”

  • I can’t give you the website, it’s private site at work, but if you want more test, I can do it for you.

  • Microsoft Edge Team

    Changed Assigned To from “wprpprtri” to “Sandhya S.”

  • Crash still happening on 17112

  • Microsoft Edge Team

    Changed Assigned To to “Grisha L.”

  • Any update on this or it just keeps changing from another person to another one?!

  • lol, what you are seeing is part of the internal investigation based on the crash dump you provided.  Just ignore the re-assignments for now.  The issue is being looked at and we will let you know once it gets sorted out.

    Steve

  • Looks like the issue is resolve in 17115 and it’s not crashing anymore

  • Microsoft Edge Team

    Changed Status to “Not reproducible”

  • Hi Danial,

    Appreciate you letting us know and glad you are updating Windows 10 frequently. :)

    Thanks again for submitting this and being willing to provide extra help,

    The MS Edge Team

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