Edge crashes when copying from address bar

Fixed Issue #16069932


Shaun H.
Feb 23, 2018
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 2 people

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Steps to reproduce

  1. Navigate to a web page or type text into the address bar
  2. Highlight text in address bar
  3. CTRL-C to copy, Edge will hang for a couple seconds then crash

Note: Copying from anywhere else in the application does not crash Edge, but also does not work. The clipboard remains empty. Pasting from the clipboard works fine. After restarting Edge, it will continue to exhibit the same problem. Rebooting the system resolves the issue temporarily, but after leaving Edge running and using it for an undetermined amount of time (I notice it after a couple days typically), the issue starts happening again.

The following Error is captured in the Windows Event Viewer upon crash:

Faulting application name: MicrosoftEdge.exe, version: 11.0.16299.248, time stamp: 0x5a7e7871
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.16299.248, time stamp: 0xc27fa098
Exception code: 0xc000027b
Fault offset: 0x00000000006e80e9
Faulting process id: 0x4ff0
Faulting application start time: 0x01d3acd17f41fbf9
Faulting application path: C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: ac86e231-16ed-48e3-aad2-5e4f833b2654
Faulting package full name: Microsoft.MicrosoftEdge_41.16299.248.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftEdge

Log Name: Application
Source: Application Error
Event ID: 1000
Level: Error
User: N/A
Logged: 2/23/2018 10:09:59
Task Category: (100)
Keywords: Classic
Computer: 24650--E7450.2d.hq


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

    • Hello,

      Thank you for providing this information about the issue. Please download and install debug diag from https://www.microsoft.com/en-us/download/details.aspx?id=49924 

      1. Open DebugDiag 2 Collection. Allow permission if prompted. 
      2. If the Select Target Type window does not automatically open, click Add Rule… 
      3. Select ‘Crash’ and click Next. 
      4. Select ‘A specific process’ and click Next. 
      5. Click the Process Name heading to sort alphabetically and select any one of the MicrosoftEdgeCP.exe processes and click Next. 
      6. In the Advanced Configuration, please just click Next. 
      7. Lastly, in the Rule Output Location, please choose and take note of the location where the dump file will be written; click Next then click Finish. 
      8. Reproduce the crash in Edge, and open the folder location from step 5 above. Locate the file ending in .dmp; please compress/zip the .dmp file(s) and attach it to this case.

      Best Wishes,
      The MS Edge Team

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Hello,

      When you can, please provide the dump and reopen this case.

      Best Wishes,
      The MS Edge Team

    • Changed Status from “Not reproducible”

    • Sorry it took me so long to reproduce. I had originally used the “Repair App” function and the issue went away for some time, but it has since resurfaced with the same error. I managed to get a .dmp file from the MicrosoftEdge.exe process, but not MicrosoftEdgeCP.exe.

    • The page timed out trying to upload my zipped dmp file. It is ~100MB. I will upload it elsewhere and provide a link later today.

    • Here is a download link for the .dmp zip: https://1drv.ms/u/s!AsL-XFaJBQWnqsgHlnc1FwcWnz8vZg

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

      Changed Assigned To to “wprpprtri”

      Changed Assigned To to “David S.”

      Changed Assigned To from “David S.” to “Prasad K.”

      Changed Status to “Confirmed”

      Changed Status from “Confirmed” to “Fixed”

    • Hello,

      Thank you for providing this information about the issue. We are pleased to report this problem is fixed in Edge 17692 and is available in our Insider Preview build.

      Best Wishes,
      The MS Edge Team

    • Unfortunately the problem still exist for me in 17692 build of Insider Preview, in Edge 42.17692.1000.0

    • Manipulating favorites is a complete mess in Edge; even with the Build 17713, the minute you try to delete/rename/add a favorite, it crashes with exception 0xc000027b.

      I tried very hard to “love” Edge, but even today, it’s still like an unfinished product…

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