Microsoft Edge stopped working after use of "Add Notes" and closing the Edge window without saving. um:fatal_user_callback_exception_c000041d_microsoftedge.exe!spmodel::viewmodel::__isettingsviewmodelpublicnonvirtuals::browserfeatureconfig::get

Fixed Issue #16200293

Details

Author
Dirk F.
Created
Mar 2, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
17.17083
Reports
Reported by 1 person

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Steps to reproduce

– start: Promo Info – Why this bug is important?
We have identified that this bug was promoted based on telemetry data and affects following products failure 93be027a-09b2-7b6c-c137-1f3b481c34eb impacts Product

                          App: microsoftedge         
                              ([#53 on curve](https://insights/Report?id=cee3bfdf-c677-4dff-9b69-6967c234d34d&isPublished=true#UniqueID=D9049255-2525-70DF-09C6-A5913EBC91C0))                 [10.0.17713.*](http://watson/Failure?FailureSearchText=93be027a-09b2-7b6c-c137-1f3b481c34eb&MaxRows=100&OSVersion=10.0.17713.%2a&DeviceFamily=Windows.Desktop)                    
    
                    * indicates that we have shown only top 5 reasons
  
  
  
          
      
          
        -- end: Promo Info --    STR (website):

a) open any website with Microsoft Edge
b) click on “Add Notes” and ink or highlight something
c) click on the X at the right top corner to close Microsoft Edge
d) confirm the question “Save your changes?” with “No”
e) at Control Panel\All Control Panel Items\Security and Maintenance\Problem Reports there will be new crash reports

STR (PDF):
a) open a PDF file with Microsoft Edge
b) click on “Add Notes” and ink or highlight something
c) click on the X at the right top corner to close Microsoft Edge
d) confirm the question “Are you sure you want to leave?” with “Leave”
e) at Control Panel\All Control Panel Items\Security and Maintenance\Problem Reports there will be new crash reports

Feedback-Hub (insider):
en-us = https://aka.ms/It22ki (Build 17112)
de-de = https://aka.ms/U8v04y (Build 17083)

Source
Microsoft Edge

Summary
POFContextAppCrash

Date
‎3/‎2/‎2018 11:37 PM

Status
Report sent

Description
Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge
Faulting Application Path:#TAB#C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe

Problem signature
Problem Event Name:#TAB#POFContextAppCrash
Package Full name:#TAB#Microsoft.MicrosoftEdge_42.17112.1.0_neutral__8wekyb3d8bbwe
Application name:#TAB#praid:MicrosoftEdge
Application Version:#TAB#42.17112.1.0
Error Code:#TAB#0x80004003
Signature:#TAB#59e7480d52bce222599cde909364563c
Betriebsystemversion:#TAB#10.0.17112.2.0.0.256.48
Gebietsschema-ID:#TAB#1031

Extra information about the problem
Bucket ID:#TAB#704bb3d779a8fc4ef7d5a16ff2ab90e9 (1717456335096484073)

Source
Microsoft Edge

Summary
Nicht mehr funktionsfähig

Date
‎3/‎2/‎2018 11:38 PM

Status
Report sent

Description
Faulting Application Path:#TAB#C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe

Problem signature
Problem Event Name:#TAB#MoAppCrash
Vollständiger Paketname:#TAB#Microsoft.MicrosoftEdge_42.17112.1.0_neutral__8wekyb3d8bbwe
Anwendungsname:#TAB#praid:MicrosoftEdge
Anwendungsversion:#TAB#11.0.17112.1
Anwendungszeitstempel:#TAB#5a961636
Fehlermodulname:#TAB#combase.dll
Fehlermodulversion:#TAB#10.0.17112.1
Fehlermodulzeitstempel:#TAB#f8634494
Ausnahmecode:#TAB#80004003
Ausnahmeoffset:#TAB#000000000007ae58
Betriebsystemversion:#TAB#10.0.17112.2.0.0.256.48
Gebietsschema-ID:#TAB#1031
Zusatzinformation 1:#TAB#c73a
Zusatzinformation 2:#TAB#c73aaf8c46cd85983c5c9a0b9ffebe48
Zusatzinformation 3:#TAB#3a53
Zusatzinformation 4:#TAB#3a53493bded4458a273cf4876b7d5600

Extra information about the problem
Bucket ID:#TAB#28e39ebfa8b7dfc55cd12d093f266ee2 (2076490420931948258)

Source
Microsoft Edge

Summary
Stopped working

Date
‎3/‎3/‎2018 12:08 AM

Status
Report sent

Description
Faulting Application Path:#TAB#C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe

Problem signature
Problem Event Name:#TAB#MoAppCrash
Package Full Name:#TAB#Microsoft.MicrosoftEdge_42.17112.1.0_neutral__8wekyb3d8bbwe
Application Name:#TAB#praid:MicrosoftEdge
Application Version:#TAB#11.0.17112.1
Application Timestamp:#TAB#5a961636
Fault Module Name:#TAB#MicrosoftEdge.exe
Fault Module Version:#TAB#11.0.17112.1
Fault Module Timestamp:#TAB#5a961636
Exception Code:#TAB#c000041d
Exception Offset:#TAB#0000000000468654
OS Version:#TAB#10.0.17112.2.0.0.256.48
Locale ID:#TAB#1033
Additional Information 1:#TAB#69bf
Additional Information 2:#TAB#69bf1850df68fc6bcd4746ceb46a5bf2
Additional Information 3:#TAB#fc24
Additional Information 4:#TAB#fc248572848e470342bd9ed064d418ed

Extra information about the problem
Bucket ID:#TAB#2fc13b7c411a1400dd60f0a635b3bca6 (2116956421520342182)

Attachments

Comments and activity

  • Microsoft Edge Team

    Changed Title from “Microsoft Edge stopped working after use of "Add Notes" and closing the Edge window without saving.” to “Microsoft Edge stopped working after use of "Add Notes" and closing the Edge window without saving. um:fatal_user_callback_exception_c000041d_microsoftedge.exe!spmodel::viewmodel::__isettingsviewmodelpublicnonvirtuals::browserfeatureconfig::get”

    Changed Assigned To to “Mahesh J.”

    Changed Assigned To from “Mahesh J.” to “Aastha M.”

    Changed Status to “Confirmed”

    Changed Status from “Confirmed”

    Changed Steps to Reproduce

    Changed Steps to Reproduce

  • Changed Status

  • Problem still exist with Build 17133 and PDFs (websites are ok).

    Quelle
    Microsoft Edge

    Zusammenfassung
    Nicht mehr funktionsfähig

    Datum
    ‎27.‎03.‎2018 20:58

    Status
    Der Bericht wurde gesendet.

    Beschreibung
    Pfad der fehlerhaften Anwendung: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe

    Problemsignatur
    Problemereignisame: MoAppCrash
    Vollständiger Paketname: Microsoft.MicrosoftEdge_42.17133.1.0_neutral__8wekyb3d8bbwe
    Anwendungsname: praid:MicrosoftEdge
    Anwendungsversion: 11.0.17133.1
    Anwendungszeitstempel: 5ab58d35
    Fehlermodulname: combase.dll
    Fehlermodulversion: 10.0.17133.1
    Fehlermodulzeitstempel: e818752e
    Ausnahmecode: 80004003
    Ausnahmeoffset: 000000000000fb50
    Betriebsystemversion: 10.0.17133.2.0.0.256.48
    Gebietsschema-ID: 1031
    Zusatzinformation 1: 0e11
    Zusatzinformation 2: 0e113f2615ad74d2f8df89ef27e33f8e
    Zusatzinformation 3: 87a6
    Zusatzinformation 4: 87a6731a5b4f27246e8cb0fffdd29970

    Weitere Informationen über das Problem
    Bucket-ID: 0c3f62099bfa31ef655e8d718b00b5f4 (1539823641410188788)


    Quelle
    Microsoft Edge

    Zusammenfassung
    POFContextAppCrash

    Datum
    ‎27.‎03.‎2018 20:59

    Status
    Der Bericht wurde gesendet.

    Beschreibung
    Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge
    Pfad der fehlerhaften Anwendung: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe

    Problemsignatur
    Problemereignisame: POFContextAppCrash
    Package Full name: Microsoft.MicrosoftEdge_42.17133.1.0_neutral__8wekyb3d8bbwe
    Application name: praid:MicrosoftEdge
    Application Version: 42.17133.1.0
    Error Code: 0x80004003
    Signature: ff7003fe289f482614f3859bb5893db9
    Betriebsystemversion: 10.0.17133.2.0.0.256.48
    Gebietsschema-ID: 1031

    Weitere Informationen über das Problem
    Bucket-ID: ee2a54e78c594c3a0497fe8134f5de32 (1483934433134632498)

  • Microsoft Edge Team

    Changed Assigned To to “Mahesh J.”

    Changed Steps to Reproduce

    Changed Status to “Not reproducible”

    Changed Status from “Not reproducible”

    Changed Assigned To to “Mahesh J.”

    Changed Assigned To from “Mahesh J.” to “Vikas V.”

    Changed Assigned To from “Vikas V.” to “Aastha M.”

    Changed Status to “Confirmed”

    Changed Status from “Confirmed” to “Fixed”

    Changed Steps to Reproduce

  • For me it is completely fixed since ~ build 17713. Thank you.

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