Microsoft edge freezing

Issue #16226422 • Assigned to comptriage

Details

Author
Martin H.
Created
Mar 5, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
16.16299
Reports
Reported by 2 people

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Steps to reproduce

hi,
many times per day happend this … open Edge blank page type any website and edge after few seconds show me "recover webpage", it will not help close recevering tab i must close edge app and in event viewer i have this

Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.248, time stamp: 0x5a7e76b1
Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126
Exception code: 0xcfffffff
Fault offset: 0x00000000000a0f94
Faulting process id: 0x379c
Faulting application start time: 0x01d3b4405dabfdb9
Faulting application path: C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 0dda013d-5516-4dfc-99f7-8fe939e0b520
Faulting package full name: Microsoft.MicrosoftEdge_41.16299.248.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: ContentProcess

it will not help delet extensions, coockies, history …

UPDATE

Feedback Hub link: https://aka.ms/J8li52

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

    • Hello,

      Thank you for providing this information about the issue. We are unable to reproduce this problem in Edge. Can you please use the Feedback Hub to collect more information? https://www.microsoft.com/en-us/store/p/feedback-hub/9nblggh4r32n

      1. Open the Feedback Hub app on your device 
      2. Click on the “Feedback” tab 
      3. Click on the " Add new feedback" button 
      4. Click "Problem", fill in the title/details and select “Microsoft Edge” as the category and the appropriate sub-category 
      5. Under "Recreate the problem", press “Start capture” 
      6. Once the capture has started, run through the steps required to reproduce your issue 
      7. Click “Stop capture” back in the Feedback Hub app 
      8. Attach a screenshot of the behavior 
      9. Press “Submit” 

      This will provide us with a trace we can use to debug the issue further. Once you’ve submitted this, please paste a link to the newly created Feedback Hub issue in this bug so that we can link the two together and continue to investigate.

      Best Wishes,
      The MS Edge Team

    • https://aka.ms/J8li52

      but there is nothing to show what i am doing when Edge crashed, it doing randomly

    • Microsoft Edge Team

      Changed Steps to Reproduce

      Changed Assigned To to “comptriage”

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