www.micromania.fr - Access Denied error code 16 this request was blocked by the security rules

By design Issue #16235136

Details

Author
d t.
Created
Mar 5, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
  • Internet Explorer
  • Chrome
  • Firefox
  • Opera
Reports
Reported by 2 people

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Steps to reproduce

While trying to access www.micromania.fr from outside Metropolitan France ( from Athens, Greece), I got the following message:

www.micromania.fr - Access Denied
Error code 16
This request was blocked by the security rules
2018-03-05 17:17:53 UTC
Your IP178.128.152.87|Proxy IP149.126.73.11(ID 10245)
Incident ID: 245000150005957684-7939783933624564

I rebooted my router locally, and got:

www.micromania.fr - Access Denied
Error code 16
This request was blocked by the security rules
2018-03-05 17:14:48 UTC
Your IP46.246.253.223|Proxy IP149.126.73.11(ID 10729)
Incident ID: 729000400007210308-5271028726563457
Powered by Incapsula

Also :

Failed to load resource: the server responded with a status of 403 (Forbidden)

I then tried alternate internet providers, including vodafone and cosmote (local GSM providers) ,and all had the same issue.

The local internet backbone at ntua.gr reported the same issue as well.

This is a working site from within France, though. Tried it by calling a colleague in Paris that confirmed it works for him. I then used tunneling and was able to access the site.

Must be a mis-configuration of the server following some update. The site worked perfectly a week ago from abroad.

Please advise if there is a solution for this.

Thank you.

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Steven K.”

    • It appears that website is using incapsula services.  I believe that report is from incapsula.

      https://www.incapsula.com/faqs/

      My guess is that micromania.fr updated their CDN or other security configuration for their usage of the incapsula service for their .fr site.  There are multiple other sites that do not allow access from IPs from outside of a certain area or from a certain range of IPs; many times based on geography.  You can check the geographic location of those IPs here:

      https://www.maxmind.com/en/home

      If you contact micromania.fr, they should be able to give you information on the issue.

      In the meantime, you will most likely need to use a VPN that gives you an IP from France or another “allowed” region.

      Hope this helps,

      Steve

    • Microsoft Edge Team

      Changed Status to “By design”

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