Edge - Non Stop printing

Not reproducible Issue #16307956

Details

Author
Mark W.
Created
Mar 9, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 1 person

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Steps to reproduce

Having a major issue on several workstations. Opening documents from dropox and printing these from the Edge Browser causes the printer to go into a print loop continually printing the same page until the spooler is terminated.

Printer is an HP LJ P1606dn
Shared off of a 2016std server

Affects multiple users

How can I remove the Print App from Edge to use windows print controls?

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Bogdan B.”

    • Hey! I’m sorry to hear about this problem. At first glance I’d say the issue is probably with the Printer driver and Edge is just unlucky to hit an issue with your driver, in which case there isn’t much we can do to help you.

      BUT! We would like to rule out the possibility of an Edge issue in the first place. Is there a particular document that causes issues when printed?

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Resolving no repro since I can’t get an answer from the customer. Feel free to reopen if you have more details.

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