Facebook Messenger Live Chat - Does not work on Edge

By design Issue #16381421


Sse C.
Mar 14, 2018
This issue is public.
Found in
  • Microsoft Edge
Reported by 3 people

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Steps to reproduce


We noticed the facebook live chat plugin does not work on Microsoft Edge. Please see attached screenshots for a clear demonstration of the problem. We were able to replicate this issue on multiple occasions with different computers, and facebook users.

This will hurt not only our site visitors using Edge, but also the adoption of Edge as a viable browser.

Please let me know what we can do to fix this issue!

Thank you,


Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Steven K.”

  • Hi Sebastian,

    I apologize for the long delay.  I was not able to login to my account.

    I believe this issue has been fixed?  After we debugged the issue, I read through the HAR file network capture and noticed that tidiochat.com was the provider for the chat server with facebook.  I contacted their support and ran some testing in Edge.  This issue was no repro with tidiochat.

    Can you verify if this issue has been resolved?  Also, will you let us know what the issue was?  I believe it was a configuration issue?

    Thank you and again sorry about the delay,


  • Microsoft Edge Team

    Changed Status to “By design”

  • I am having the same problem. In my case, I’m using code supplied by Chatfuel.

  • Facebook messenger live video call not working

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