Edge unexpectedly zooms while scrolling when using two-finger scroll gesture on trackpad

Issue #16502521 • Assigned to James M.

Details

Author
Olivier R.
Created
Mar 21, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
16.16299
Reports
Reported by 1 person

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Steps to reproduce

Performing two-finger scroll gestures (two fingers up in parallel) using a laptop trackpad results in an unexpected zooming of the page. This issue is reproducible 100% of the time in Edge on web pages such as Facebook.com or Google search results. Initially thought this could be hardware issue, but it is NOT reproducible in Chrome, Firefox and other Windows apps. It is also NOT reproducible on PDF documents opened in Edges.

HP ENVY x360 (Model: 15t-aq100)
Synaptics Trackpad (Driver: 19.3.31.31, HW ID: ACPI\VEN_SYN&DEV_321D)

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

    • Hello,

      Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge. Can you please use the Feedback Hub to collect more information? https://www.microsoft.com/en-us/store/p/feedback-hub/9nblggh4r32n

      1. Open the Feedback Hub app on your device 
      2. Click on the “Feedback” tab 
      3. Click on the " Add new feedback" button 
      4. Click "Problem", fill in the title/details and select “Microsoft Edge” as the category and the appropriate sub-category 
      5. Under "Recreate the problem", press “Start capture” 
      6. Once the capture has started, run through the steps required to reproduce your issue 
      7. Click “Stop capture” back in the Feedback Hub app 
      8. Attach a screenshot of the behavior (if it’s not a crash or hang) 
      9. Press “Submit” 

      This will provide us with a trace we can use to debug the issue further. Once you’ve submitted this, please paste a link to the newly created Feedback Hub issue in this bug so that we can link the two together and continue to investigate.

      Best Wishes,
      The MS Edge Team

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