Major Issue with Microsoft Edge when NVidia "Optimize for Compute Performance" is on

Issue #16551799 • Assigned to wprpprtri

Details

Author
Shane J.
Created
Mar 24, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 1 person

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Steps to reproduce

Steps to Reproduce:

  1. Download and Install NVIDIA Control Panel (comes with any NVIDIA Driver or GeForce Experience).
  2. Open NVIDIA Control Panel, and go to Manage 3D Settings. Turn Optimize for Compute Performance “On.”
  3. Restart Computer, and Relogin.
  4. Open up Microsoft Edge, and voila it’s unusable.

Please Note: Microsoft Edge works fine when Optimize for Compute Performance is off. That is why I was able to “isolate” the issue to this setting.

Hopefully, I am putting this under the right category, but this has been an issue for several, several months now. Whenever I have Optimize for Compute Performance in the NVIDIA Control Panel “on” (as can be seen here: 1.png), I get this weird pixelation (can be seen here: 3.png and here: 4.png) regardless of what webpage/website I visit (even on the home screen). I’m not sure if this was reported before, but I’ve seen several threads on other sites about it. For example, https://www.reddit.com/r/softwaregore/comments/73n3lo/microsoft_edge_with_nvidias_optimize_for_computer/

and

https://www.tenforums.com/browsers-email/83165-strange-problem-microsoft-edge-unaware-cause.html

This “bug” / issue really needs to be fixed. Microsoft Edge is the only web browser that is having these issues with “Optimize for Compute Performance" in the NVIDIA Control Panel turned on. Chrome, Firefox, Vivaldi, and even Internet Explorer have no issues with “Optimize for Compute Performance” enabled, which is why it’s odd that Microsoft Edge seems to be having such a problem with it.

Thank you,
Shane

Attachments

4 attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “wprpprtri”

  • Hello,

    Thank you for providing this information about the issue. Please let us know your NVIDIA Control Panel version (Help > About) and Driver version (System Information link at bottom).

    Best Wishes,
    The MS Edge Team

  • Hi James,
    Sorry for the late response. I’ve been busy over the last two weeks. My NVIDIA Control Panel version is 8.1.940.0 (https://i.imgur.com/trsTWTz.png). Driver Version: 397.31
    The issue has persisted for the longest time so I’m not sure if it started after a specific driver version or not (but I doubt it did since the issue’s been around for at least over a year).

  • Confirmed here too. Windows 10 1803, NVidia versions as follows:
    NVIDIA System Information report created on: 09/09/2018 14:59:53
    System name: ERIK

    [Display]
    Operating System: Windows 10 Pro, 64-bit
    DirectX version: 12.0
    GPU processor: GeForce GTX 970M
    Driver version: 388.71
    Direct3D API version: 12
    Direct3D feature level: 12_1
    CUDA Cores: 1280
    Core clock: 924 MHz
    Memory data rate: 5010 MHz
    Memory interface: 192-bit
    Memory bandwidth: 120.24 GB/s
    Total available graphics memory: 38890 MB
    Dedicated video memory: 6144 MB GDDR5
    System video memory: 0 MB
    Shared system memory: 32746 MB
    Video BIOS version: 84.04.88.00.20
    IRQ: Not used
    Bus: PCI Express x16 Gen3
    Device ID: 10DE 1618 75031558
    Part Number: 2754 0002

    [Components]

    nvui.dll 8.17.13.8871 NVIDIA User Experience Driver Component
    nvxdplcy.dll 8.17.13.8871 NVIDIA User Experience Driver Component
    nvxdbat.dll 8.17.13.8871 NVIDIA User Experience Driver Component
    nvxdapix.dll 8.17.13.8871 NVIDIA User Experience Driver Component
    NVCPL.DLL 8.17.13.8871 NVIDIA User Experience Driver Component
    nvCplUIR.dll 8.1.940.0 NVIDIA Control Panel
    nvCplUI.exe 8.1.940.0 NVIDIA Control Panel
    nvWSSR.dll 23.21.13.8871 NVIDIA Workstation Server
    nvWSS.dll 23.21.13.8871 NVIDIA Workstation Server
    nvViTvSR.dll 23.21.13.8871 NVIDIA Video Server
    nvViTvS.dll 23.21.13.8871 NVIDIA Video Server
    nvDispSR.dll 23.21.13.8871 NVIDIA Display Server
    NVMCTRAY.DLL 23.21.13.8871 NVIDIA Media Center Library
    nvDispS.dll 23.21.13.8871 NVIDIA Display Server
    NVCUDA.DLL 23.21.13.8871 NVIDIA CUDA 9.1.104 driver
    nvGameSR.dll 23.21.13.8871 NVIDIA 3D Settings Server
    nvGameS.dll 23.21.13.8871 NVIDIA 3D Settings Server

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