Cannot Render 4K video in Edge for Xbox

By design Issue #16796484

Details

Author
Tyler K.
Created
Apr 6, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
16.16299
Reports
Reported by 5 people

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Steps to reproduce

  1. using a Xbox One S or Xbox One X with a 4K TV, go to Settings > Display and sound > Video output > Display > TV Resolution and make sure its set to 4K
  2. Open Edge
  3. navigate to any 4K video on the web (https://www.youtube.com/watch?v=Bey4XXJAqS8)
  4. set the quality option to 4K

Observed:
While the audio plays the video is displayed as solid green

Expected:
The video should be displayed instead of a solid green screen.

Attachments

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

      Changed Assigned To to “Arvind M.”

      Changed Assigned To from “Arvind M.” to “Gurpreet V.”

      Changed Status to “Confirmed”

      Changed Status from “Confirmed”

      Changed Title from “Cannot Render 4K video in Edge for Xbox” to “Cannot Render 4K video in Edge for Xbox”

      Changed Status to “Confirmed”

      Changed Status from “Confirmed”

      Changed Assigned To to “Sudhakar P.”

      Changed Assigned To from “Sudhakar P.” to “Gurpreet V.”

      Changed Status to “By design”

    • Why is Edge designed to not support 4K on Xbox? I work on a UWP web app that I would like to use 4K video.

    • Microsoft Edge Team

      Changed Assigned To to “James M.”

      Changed Status from “By design”

    • Hello,

      Thank you for providing this information about the issue. This is by design per Xbox because Edge is not properly detecting if 4K is supported in order to allow 4K playback. We will pass this over to the Edge Webplat team for further investigation.

      Best Wishes,
      The MS Edge Team

    • Microsoft Edge Team

      Changed Assigned To to “Gurpreet V.”

      Changed Status to “By design”

      Changed Assigned To to “James M.”

    • Same problem here - green screen while playing 4k video in edge browser:

      Edge 42.17134.4071.0
      EdgeHTML 17.17134
      4k tv with xbox one X

      Any chances to fix this problem?

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