Unsupported Browser This web browser isn’t compatible with Amazon Video.

Not reproducible Issue #17032889


raul c.
Apr 18, 2018
This issue is public.
Found in
  • Microsoft Edge
Reported by 4 people

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Steps to reproduce

Whenever I try to play a video on Amazon it gives me the following error:

"Unsupported Browser

This web browser isn’t compatible with Amazon Video. Please use one of the following web browsers:
Chrome (latest version)
Firefox (latest version)
Microsoft Edge
Internet Explorer (version 10 or newer)
Opera (latest version)
For more information, please see Amazon Video system requirements."

I’ve been checking for the puzzle-piece icon in order to enable the flash playing for Amazon video, but can’t find this Icon.

My software version is microsoft edge 401.16299.371.0


2 attachments

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “James M.”

  • Hello,

    Thank you for providing this information about the issue. After thorough testing, we are unable to reproduce this problem in Edge. Please refer to this link for help:


    Best Wishes,
    The MS Edge Team

  • Microsoft Edge Team

    Changed Assigned To from “James M.” to “Arvind M.”

  • Here are screengrabs of the issue reproduced using Microsoft Edge 42.17134.1.0; Microsoft EdgeHTML 17.17134 on Windows Home v1803, OS 17134.81.

  • Microsoft Edge Team

    Changed Assigned To from “Arvind M.” to “Gurpreet V.”

  • I see this same problem and I also enabled Adobe Flash as described.

  • Microsoft Edge Team

    Changed Status to “Won’t fix”

  • Thanks for filing
    this issue! Unfortunately, without additional diagnostic information, this
    issue isn’t actionable. Would it be possible for you to capture a trace of the
    issue reproducing via the Feedback Hub so that we have additional diagnostic
    information to investigate? If so, please feel free to reactivate this bug.


    1. In the
      “Repro steps” section of this bug, find the “Report
      details” section and click the “Feedback hub” link in the table
      below it to open this issue in Feedback Hub
    1. Expand the
      “Add feedback details” section
    1. Click
      “Recreate my problem”
    1. Ensure that both
      checkboxes (to include data and to include screenshots of each step) are
    1. Click “Start
    1. Once the capture
      has started, run through the steps required to reproduce your issue
    1. Click “Stop
      capture” back in the Feedback Hub app
    1. Add any relevant
    1. Click
      “Submit and upvote”
  • Microsoft Edge Team

    Changed Status from “Won’t fix” to “Not reproducible”

    1. Please
      click the “Share Button” inside the feedback hub and share the short

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