Edge Fails to start content process

Not reproducible Issue #19283163

Details

Author
Francis B.
Created
Oct 12, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 4 people

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Steps to reproduce

Edge Browser fails with "Cant start content process. Code 8027025b

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    Comments and activity

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Hi Francis, would you mind filing this issue from the Feedback Hub in Windows? If you go to step 3 of the issue filing process in the Feedback Hub, there will be a button that says "Recreate my problem". If you use that to create a capture of the steps that lead to this issue, that will give the team more to go on to help with your issue. Thank you!

    • Issue still exists. All MS apps go to this failed browser. If the issue is not resolved I will back out of Windows10!

    • Unable to create content process Error Code: 0x8027025b. Edge hangs or does not work at all. Windows 10 Enterprise 10.0.17763 Build 17763

    • Changed Status from “Not reproducible”

    • Issue still exists. All MS apps go to this failed browser. If the issue is not resolved I will back out of Windows10!

    • Same with me. Edge does not work at all after the latest update for features in version 1809, OS build 17763.168 installed on 12/8/18. Tries the REPAIR and RESET then Restart option and it worked ONCE. Now Edge only gives me the Error code: 0x8027025b message.

    • Same with me. Edge does not work at all after the latest update for features in version 1809, OS build 17763.168 installed on 12/8/18. Tries the REPAIR and RESET then Restart option and it worked ONCE. Now Edge only gives me the Error code: 0x8027025b message. Mine was the post above, I just forgot to sign in, me bad.

    • Same with me. Edge does not work at all after the latest update for features in version 1809, OS build 17763.168 installed on 12/8/18. Tries the REPAIR and RESET then Restart option and it worked ONCE. Now Edge only gives me the Error code: 0x8027025b message.

    • Hi Francis, Could you please try below steps:

      Open Start > Settings > Apps > Apps & features

      Scroll down to Microsoft Edge

      Select it

      Click Advanced options

      Click Repair.

       

      Restart.

      Reinstall Edge

      a. Navigate to the location:

      C:\Users%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe

      b. Delete everything in this folder.

      c. Type Windows Powershell in search box.

      d. Right click on Windows Powershell and select Run as administrator.

      e. Copy and paste the following command.

      Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” –Verbose}

      Reset Edge Manually:

      Open Start, type: powershell

      Right click PowerShell then click Run as administrator

      At the prompt, type:

      Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}

      Hit Enter

      When complete, exit PowerShell, restart your computer then check if Edge is working again.

      1, Try to run the Apps troubleshooter to fix issues that may prevent app from working properly in the link below:

      https://support.microsoft.com/en-us/help/402749…

      1. Clear browsing history.
      1. Run the SFC scan

      Run the Microsoft Windows Resource Checker tool, also know as “System File Checker” or "sfc". This tool scans and verifies the integrity of all protected system files and replaces incorrect versions with correct versions. Here’s how:

      1. Press Windows key + X, click Command Prompt (Admin).
      1. In the Command Prompt, type the following command, sfc /scannow and then press Enter.
      1. Wait until the process completes. This usually doesn’t take longer than 20 minutes with a regular hard disk

      and takes much shorter when you have a fast SSD drive.

      1. Check to see if the issue is resolved. If not, restart the system.
      1. Repair and reset the app:

      Right-click on the Start menu button, and select Settings.

      Select App, click on Microsoft Edge from the list, and select Advanced options.

      Select Repair.

      If the issue persists, repeat the steps and select Reset.

      In case the procedures above didn’t work you can try the procedures in the links below:

      https://support.microsoft.com/en-us/help/402356…

      https://www.drivereasy.com/knowledge/microsoft-…

      https://www.windowscentral.com/how-to-reset-mic…

      If, all the procedures didn’t work, please try to reset manually:

      Microsoft Edge doesn’t open, try resetting the browser manually.

      Press Windows key + R and type: C:\Users%username%\AppData\Local\Packages.

      Open the folder labeled Microsoft.MicrosoftEdge_8wekyb3d8bbwe and delete all of its content.

      Then,

      1. click Start and type: power shell and right-click Power Shell and select Run as administrator.
      1. Run this command will reinstall Microsoft Edge:

      Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}

      The command result will appear in the PowerShell window. Exit PowerShell, then try launching Edge again.

      Best Regards,
      The MS Edge Team

    • Microsoft Edge Team

      Changed Assigned To to “Veerabhadra r.”

      Changed Assigned To from “Veerabhadra r.” to “Zachariah L.”

    • At this time I will close out this issue. If you are still able to reproduce this issue then please provide the details I requested and I will resume investigating this issue.

      Best regards,​​​​​​​
      The Microsoft Edge Team.

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • this is reproducible. i let hololens sit by itself (on) for a week or so. it then downloaded a new OS (without my permission i guess). a week or so later I pick it up and say Hey Cortana open … website. It gives me this 8027025b.

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