Edge crashes when using certain Search boxes in High Contrast mode Windows 10 1809

Issue #19841362 • Assigned to Bogdan B.

Details

Author
Michael E.
Created
Dec 5, 2018
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
18.17763
Reports
Reported by 4 people

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Steps to reproduce

Edge crashes when using certain Search boxes in High Contrast mode Windows 10 1809, this happens on different computers only when in High Contrast
Example Website: http://www.classification.gov.au/Pages/Home.aspx

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Veerabhadra r.”

    • Hi Michael, thanks for reporting your feedback. We tested it and cannot reproduce this issue. Could you please share more details such as screenshots or related things if any?  Are you seeing this issue on other browsers? Additional information may help us to investigate further and reproduce this issue.

      Thanks
      The MS Edge Team.

    • Edge browser crashes when I try to write into search boxes on some torrent sites, or three seconds after I click into a search box.

    • sorry for the late reply I didn’t get the email for this until today.
      anyway it happens when i’m in High Contrast and trying to use certain search boxes or text entry fields its not all of them only some of them the link I gave at the top is one wensite this happens to, this does not happen in other browsers what information do you need?
      I can get this happening on different computers that are running Windows 10 1809 Pro or Home

    • I also have windows 10 1809 (updated on 11th December) and high contrast settings.
      On the link you provided my Edge doesn’t crash although. It crashes here: https://forum.mobilism.org/index.php

    • Microsoft Edge Team

      Changed Assigned To to “Melanie R.”

    • Hi there

      I’ve got the same problem. This problem doos not occur when I’m using Internet Explorer. I can reproduce this bug when I’m trying to enter a email adress on the following page:
      https://www.brentozar.com/first-aid/

      Please fix this problem, because it is really annoying.

      Thanks

    • Same problem for me win 10 1809 crashes in high contrast mode when trying to create Microsoft account or reset password on Microsoft account. Stops people from being able to purchase stuff from microsoft store, which is what I was desperately trying to do…

    • I have this problem too. I am severely visually impaired and need high contrast to access the web. I also prefer to use Edge as its touch and high contrast support is much better than other browsers.

      Please, please fix this Microsoft. This still exists in the May 2019 update on all my devices too. It has killed my workflow, including the work I do at Microsoft for Startups.

      As said before, it does not occur on all text fields, but when it does, it closes the whole browser and I have to start again. It almost becomes a guessing game and I get worried everytime I click a text box.

    • I’m sad to see a complete lack of attention to this issue from Microsoft. This is happening to me too, and when I came looking for an answer I found none.

      When using Microsoft Edge in High Contrast, my browser randomly crashes to desktop when clicking into search and other form fields. http://www.accessiblegames.biz is one example, but there are many others.

      There’s nothing to screenshot, because it just crashes and closes. It doesn’t freeze or hang, it’s just gone. If there’s a log file somewhere I’d be happy to provide it, but I don’t know where a log for this would be. Can someone from Microsoft please provide some insight?

      All ic an say is that I didn’t realize this was specifically a high contrast mode issues. There are times where it’s possible for me to toggle back to regular mode and I’ll give that a shot for this job application I’m trying to submit, but switching on and off just to enter text into a search field somewhere doesn’t seem like a great workaround.

      Please, Microsoft. There are now several reports of this issue. Can you at leat assign someone to investigate further? Trying once to reproduce the issue and then quitting isn’t doing any favors to anyone, and I know MS cares a lot about accessibility.

    • I have this problem on a PC using Windows 10 1903. It only started when I changed the settings for contrast. It does not happen on my laptop also 1903 where the default visibility setting has not been changed nor in Google Chrome on the PC.

    • A work around: If faced with a box which needs an entry press Alt+ left Shift + Print Screen to turn off High Contrast. When the box(es). have been completed press these three keys again to bring back High Contrast…
      Shows clearly where the problem is !

    • it’s a rather unfortunate problem cause Edge and Firefox are the only browsers that I know of to even support High Contrast and Firefox has it’s own issues with it, so i’d be nice if Microsoft would fix this issue that keeps cropping up, not just in Edge
      I’ve seen had this issue pop up a number of times in different applications, Windows Defender and the new Xbox PC app being the notable ones I can recall

    • From someone who has to run in High Contrast due to vision issues I know how difficult this can be. I believe the workaround is to turn off Auto-fill. Click the 3 dots in the top-right corner, select "Settings", select "Passwords & autofill", under “Autofill” turn off "save form data". I think so far this has worked for me.

    • Hi, Same probles. Edge crash on search box and, additional of this, Captcha impossible to view in this site http://www.ips.gba.gov.ar/consexpweb/exConsultaExpedientes11.jsp

    • Where is an update from the Edge Team??

      Same for me:

      • Does not occur in IE
      • Only happens when returning to a site already visited.
      • Clearing Histoy/Autofill data fixes problem until next visit.

      Hope this is fixed in the new Edge browser, but my testing shows it DOES NOT support High Contrast yet.

    • Hey. Im on High Contrast too and have this issue since updated to 1903
      Disabling the Autofill helped. but I don’t liked it. So Im using chrome with a high contrast extension with it.
      for a long time I think there is no hope anymore
      anyway to disable autofill, go to settings, then Password and Autofill and then under Autofill part turn off the Save …. swithch
      but some nice feature will go away and you’ll hurt from other things you lost!

    • Microsoft Edge Team

      Changed Assigned To from “Melanie R.” to “Bogdan B.”

    • I have the same problem.
      My work around was to type
      the info ino a text doc.

      Then I would copy and paste
      one by one, each box of the
      form from the text doc.

      Entering a letter (key stroke)
      was what had caused the
      browser to close.

      The right click action of the
      paste process did not cause
      the browser to close. . . .

      . . . until this morning :(

      The trick worked for a a while
      today. Then EVEN the paste
      action closed the browser.

      I could not get the work
      around to work after that.

      I tried to see if there was
      a solution online and found
      this thread. Since MS cannot
      fix the issue, I know how to
      fix it once and for all.

      I will simply stop using the
      Edge browser. I will be using
      chrome from now on.

      For those of you who must
      continue using Edge; you might
      try my cut and paste trick.

      It had worked for me for
      quite a while. Maybe it will
      work for some of you.

      Hope it does,

      Art

    • I have heigh contrast mode active on Windows 10, compiling fields in a forms or an isolated field Edge crash suddendly, I have to use Firefox for search or subscription to web site service. Please kill that bug soon…

    • I have the same issue to report.

      I find it unacceptable that this thread has been ongoing for over a year and there has been very little communication from Microsoft and even worse that there hasn’t been a fix implemented.

      I do not have this issue with IE or Firefox but they do not always render the webpage properly. For example the buttons are not always visible in high contrast mode.

      It looks like that, even though I don’t want to, I am going to have to switch to Google Chrome.

    • Same problem here. Microsoft and Windows 10 have been absolutely dreadful. There’s never a solution. Every day with this operating system is mind numbing aggravation and frustration. I thought it was a virus causing this particular issue so I spent a whole day running scans and executing a system restore. I’m ready to smash the computer and buy a Mac.

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