My Xbox One X struggling on Recent Youtube 4K Videos (UPDATED)

Site Outreach Issue #20277908

Details

Author
USA H.
Created
Jan 23, 2019
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 17 people

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Steps to reproduce

I have my first Xbox ever for about 1 month and im already havings issues with it . My Xbox one X while playing some 4k videos on Youtube app randomly freezes the picture in the video and keep it grey or greenish for a few secs while audio keep playing . I have been trying a few videos and looks like the 4k videos that do this are recent the oldest video that i had the freezing issue was uploaded 4 weeks ago . This freezing issue is very anoying . Im looking for solution , theres anybody else having this issue ? Is my Xbox one X faulty ?

UPDATE 1 : I can say the Xbox one X is struggling reason why if go to advance settings in a video on youtube APP and wait the freeze grey /green screen happean i see on dropped frames go up 100 to 500 dropped frames (depending for how long the video freeze) .

UPDATE 2 : I already thinked about a possivle bug on youtube app on xbox one x so i had a ideia of downloading 1 youtube video on my computer , copy to my external HDD NTFS and run it via media player app . First time i run it didnt freeze a single time during the entire video (video 4 min long) then i run other VIDEO (a old 4k video that allways worked fine) after that i run the downloaded video again but this time it freeze like it does on youtube app . This prove the Xbox one X is having a hard time rendering the video and is nothing wrong with the youtube app it does the same on media player via USB .

UPDATE 3: 3 days ago i try run it again on media player via USB but for my suprise i was able to run it 3 times (2 in a row) without a single freeze . It seems the Xbox One X struggles less on Media player .

UPDATE 4 : I power cycle once a day my xbox one x , i really need that ppl let me know if this happean on their Xbox one X aswell , only that way i can know if my Xbox One X is factory defected . Once again old 4k videos before decembre 7 2018 work fine .

UPDATE 5 : So today i tried watch a 4k video on microsoft edge (not from youtube btw) 5 secs in the video and half of the video turn solid green then i lower res. down to 1080p video start working fine . Then i research on google and find ppl comenting about the Xbox one X and S having solid green screen while reproduce 4k videos on microsoft edge . So i download the video on my computer copy to USB and run it via media player, no green screen here but the video stutters alot with pixelation and a few secs after the console stop the video with a message (Can’t play.This aplication need to be Restarted 0xc00d11c6 (0x800700e) ) .

So i restart the console instead , run video again still having lots of stuttering and pixelation but this time console give me the same error after 2 minutes . This the most powerfull game console that struggles with 4k videos ? really microsoft ? what a disappointment …

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Zachariah L.”

    • Thank you for contacting us about this issue! Unfortunately this portal is for issues regarding the Edge browser. If you would like to receive help with this issue please contact us at: https://support.xbox.com/en-US/contact-us

    • Microsoft Edge Team

      Changed Status to “Site Outreach”

    • i am seeing the same sort of issue. it almost seems like the video signal isn’t being sent properly from the xbox

    • I have the same issue and this is the only thread I see taking about it. Too bad it is on the wrong forum I guess. Some update did this. I stunt know if it was the xbox or the app. It needs to be fixed though.

    • I’ve been experiencing this issue for 3 months now.

    • Has anyone reported this in the correct forum? I’m having the same issue.

    • My YouTube app is doing this also. I don’t use the edge browser because of how clunky it is to use. My YouTube app started doing this a week or so ago. I don’t care what section this got posted in, what’s the fix for this? No issues with games or movies just YouTube. Green bars, white squares, sound keeps playing. I use YouTube daily so I would like a fix asap.

    • This has been going on quite a while on my X1X on youtube. Sometimes just quitting the video with B then restarting it (A). works wonders, saying that tho it needs to be fixed, Soon.

    • Yep having this as well. I’ve had to set my TV to 1080p instead of 4k to make it stop… really annoying. Shame I can’t just keep the YouTube app on 1080p and keep the rest of the xbox on 4k. What is more annoying is there is no where else talking about this issue and Microsoft probably won’t fix it as it doesn’t seem to be a widespread thing.

    • Same thing has been happening to me .Tryed a restart.please Microsoft fix

    • I have the same issue even watching in HD and its getting annoying! If I watch videos on other platforms such as Amazon or Netflix I dont have issues it seems to just be YouTube!

    • I have this exact same problem with the YouTube app

    • Having this same problem for about 4 months. Green,purple,and grey pixelation with audio continuing while video stays frozen for a few moments. Thought it was just a problem with videos on YouTube till I went over and watched the same videos on my PC and had no problem. It is very irritating. I could watch these videos from my TV’s YouTube app no problem but I like listening through my headset connected to Xbox. Microsoft fix this please.

    • Having same issues. Picture freezes with either lines going through it or purple or green graphics in screen. Then goes back to normal after few seconds. Also on Xbox One X.

    • Same issue. Grey, Purple, and Green screens with lines and pixelated dots/boxes. I thought my ISP was throttling my feed but nope it’s a Microsoft technical glitch with a long history and no solution. At least I know that much now.

    • Same issue, greens and grays and pause, for my one x this only started 3 weeks ago. Some videos more than others. Just relieved I’m not alone hopefully a fix is possible

    • I know this isn’t the correct forum, but it is the only place I have found anyone talking about it. It is driving me crazy. I thought it was the 4K, thanks for verifying.

    • I’ve only experienced the issue in YouTube app. I had it happen one time at the end of a video and the little boxes for in video links rendered perfectly on top of the purple/green/grey color vomit. Not sure what to make of that, but it almost seems like an encoding or rendering issue of some sort.

      It’s super annoying.

    • I am experiencing the same issue. Has Microsoft addressed this bug? I’m surprised at the lack of support. Unacceptable.

    • Same here. I was hoping for an easy fix but nothing that commonly solved similar problems has worked for me.

    • I have the same issue, starting just this week I thought that the problem was because I just connected it to the Samsung tv thought my new soundbar but now I see its a YouTube problema I hope we have it fixed soon at the beggining it was something random but for some videos it’s unbeareable

    • After trying a few suggestions I found one that has finally worked for me.

      If you are still having issues after a power cycling I would recommend going to Settings>Display & sound>Video output>Video Modes. When you get there un-check all options you see except for “Allow 4K” and “Allow HDR10” or “Allow Dolby Vision” you can leave those check marked if available.

      Make sure you un-check "allow 50Hz", “Allow 24hz", and “Allow YCC 4:2:2” un-check all of these if they are check marked. We may be able to better assist you if we know your TV or monitor model.”

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