Microsoft edge favorites keep disappearing

Issue #22993655 • Assigned to Corey W.

Details

Author
Dennis V.
Created
Jul 22, 2019
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
17.17134
Reports
Reported by 14 people

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Steps to reproduce

Microsoft edge favorites keep disappearing. Any help out there?

Please see other feedbacks in userfeedback Vso for feedbacks that are tracked by this work item.

h3 {
color:#2f5496;
font-family:Segoe UI;
font-size:small;
padding-left:3%;
}

table {
font-size:small;
width:95%;
}

th, td {
font-size:small;
padding:5px;
}

td {
border:0.5px solid white;
}

th {
background-color:#8B8989;
color:white;
}

.feedback-leftcell {
width:20%;
color:#004d8b;
}

.feedback-row:hover {
background-color:#C4C4C4;
}

#feedback-banner, #feedback-footer {
background-color:#0078D7;
color:white;
width:100%;
}

#feedback-banner td, #feedback-footer td {
border:0;
font-size:larger;
padding:10px;
}

#feedbacksection-v5 {
font-family:Segoe UI;
border:5px solid #0078D7;
border-collapse:collapse;
}

#feedbackdetails-table, #feedbackanalysis-table, #feedbacklinks-table {
font-family:Calibri Light;
background-color:#f5f5f5;
}

            ?
        

        This Bug was created from feedback triage by MicrosoftUserFeedbackService

    



Report Details



    
        Feedback Details

        Description

    

    
        Title

        Edge favorite content disappears after reset

[Original language] ???Edge???

        Description

        Consider a reset after a problem using Edge on another computer. The reset was performed after reading the reset instructions," which will preserve your favorites. The next day I found out that all the favorites on another computer that turned on sync were missing, and now I'm looking for a way to recover.

[Original language] ???Edge???

        Area Path

        UIF\Microsoft Edge\Favorites, history, and downloads

    

    
        [Feedback Hub](https://aka.ms/AA4nuk2?location=https://aka.ms/feedbackhuburi/?ContextId%3d345%26feedbackId%3dab29a904-f34e-418c-bb5f-118ed3c39fb1%26form%3d1%26src%3d1&source=Microsoft_ADO_V5&id=Primary_FeedbackHubLink)

        View this Customer Feedback details and comments in the Feedback Hub app.

    

    
        [Feedback VSO](../8768581/)

        View this Customer Feedback in Feedback VSO.

    

    
        [Upvoted By](https://aka.ms/AA4nuk2?location=https://aka.ms/feedbackinternalupvoters?vsoId%3d8768581&source=Microsoft_ADO_V5&id=Primary_MailInternalUpvoters)

        Contact selfhosters that upvoted this issue.

    

    


Analysis and Diagnostics


    
        Tool

        Description

    

    
        [Lightspeed Analysis & Cabs](https://aka.ms/AA4nuk2?location=https://aka.ms/waaslightspeed/?txtUifId%3dab29a904-f34e-418c-bb5f-118ed3c39fb1%26section%3dCabs&source=Microsoft_ADO_V5&id=Primary_LightspeedCabLink)

        
            
                Looking For CAB files related to feedback?

All extracted CAB contents for this feedback can be accessed
via Lightspeed Analysis, along with Signature hits from the CAB Files.

                Note:

CABs may take up to 12 hours
to process through the
telemetry pipeline. CABs age out and are removed after 60 days
due
to Watson retention policies.

        [Lightspeed Analysis](https://aka.ms/AA4nuk2?location=https://aka.ms/waaslightspeed/?txtUifId%3dab29a904-f34e-418c-bb5f-118ed3c39fb1&source=Microsoft_ADO_V5&id=Primary_LightspeedAnalysisLink)

        
            
                Analyze the feedback associated with this bug with [Lightspeed Analysis](https://aka.ms/AA4nuk2?location=https://aka.ms/waaslightspeed/?txtUifId%3dab29a904-f34e-418c-bb5f-118ed3c39fb1&source=Microsoft_ADO_V5&id=Primary_LightspeedAnalysisLink)

                that includes text clustering, similarity analysis, signature data, and device drill information.
            

        

    

    
        [Related Watson Crashes](https://aka.ms/AA4nuk2?location=https://aka.ms/lightspeedwatson?conformedfeedbackid%3duif%7c8bd77bf9-445a-4c39-bde0-596eebe57a84&source=Microsoft_ADO_V5&id=Primary_WatsonPortalLink)

        
            
                
                    Want to view Watson crashes that occurred on the same day from the user who
                    filed feedback?

The Watson Viewer will let you dive into crash data.

        [Device Drill](https://aka.ms/AA4nuk2?location=https://aka.ms/lightspeeddevicedrill?conformedfeedbackid%3duif%7c8bd77bf9-445a-4c39-bde0-596eebe57a84&source=Microsoft_ADO_V5&id=Primary_DeviceDrillLink)

        
            
                Want to view telemetry events from this customer's device?

Device Drill lets
you dive into the telemetry of the device this from which this feedback was filed.

Other Links


    
        Link

        Description

    

    
        [Feedback FAQ](https://aka.ms/AA4nuk2?location=http://aka.ms/FeedbackFaq&source=Microsoft_ADO_V5&id=Primary_FeedbackFAQLink)

        
            
                See the Feedback FAQ for more information about subjective user feedback.
            

        

    

    
        [Where's my CAB? Wiki](https://aka.ms/AA4nuk2?location=https://aka.ms/whereismycabwiki&source=Microsoft_ADO_V5&id=Primary_WheresMyCabLink)

        
            
                If you were expecting a CAB but it does not appear in the viewer, please
                see the wiki for more information.
            

        

    

    
        [Reporting child pornography](https://aka.ms/AA4nuk2?location=https://aka.ms/FeedbackReportAbuseAndChildPornographyWiki&source=Microsoft_ADO_V5&id=Primary_ReportChildPornographyLink)

        
            
                If attached screenshot(s) is child pornography you must report it using
                instructions listed at the link.
            

        

    






    
        
            Be Heard.
        

        
            [
                //aka.ms/feedback
            ](https://aka.ms/feedback)

Attachments

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Corey W.”

    • Hello, 

      Thank you for providing your feedback. 

      We
      have been unable to reproduce an issue with the following versions of our
      browsers.

      Microsoft
      Edge 44.18362.1.0

      Microsoft
      EdgeHTML 18.18362

      IE
      11.239.18362.0

      Chromium
      Version 77.0.223.0 (Official build) dev (64-bit)

      Microsoft Edge

      Version 78.0.246.0
      (Official build) canary (64-bit)

      If
      you are still experiencing this issue after updating to the latest Edge version
      or trying our Chromium builds, please provide more details and a screenshot of
      the problem.

      Best
      Regards,

      The
      MS Edge Team

    • Microsoft Edge Team

      Changed Steps to Reproduce

      Changed Steps to Reproduce

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