Edge error viewing PDF file "Nothing to see here"

Issue #23389585 • Assigned to Corey W.

Details

Author
Paul S.
Created
Sep 4, 2019
Privacy
This issue is public.
Found in
  • Microsoft Edge
Reports
Reported by 1 person

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Steps to reproduce

Computer: w10 Home all updates installed as of Sept 1, 2019 Intel i5 processor, 12 gb Ram

  1. I tired to view a local pdf file with MS edge, but I get this message from edge: “Nothing to see here”

  2. I Reinstalled Edge like this:
    a. Navigate to the location:
    C:\Users%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe
    b. Delete everything in this folder.
    c. Type Windows Powershell in search box.
    d. Right click on Windows Powershell and select Run as administrator.
    e. Copy and paste the following command.
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” –Verbose}

  3. still get “Nothing to see here” message from Edge when trying to view local PDF

4.Create latest w10 install media USB
w10 x64 home
v.10.0.18362
SP build 239
SP lev 0
media created on 9/2/2019

  1. Format HDD and re-install w10
    During install I did not allow connection to Internet and local user ID was created, thus no updates were installed during w10 installation.

  2. Now able to view local PDF using Edge

  3. Now run windows update, let all updates install and reboot.

  4. Try to view a local pdf file with MS edge and now get this message again: “Nothing to see here”

  5. These are the updates windows shows:
    kb4512941
    kb4515530
    kb4511555
    kb4508433
    security update for adobe flash player
    kb4506472
    kb4509096
    kb4512508

  6. Un-install windows updates:
    Windows would only let me un-install these updates:
    kb4512941
    kb4512508
    kb4511555
    I un-installed each one of these there updates one at a time, rebooting after each and no success. Viewing local PDF with Edge I still get this message: “Nothing to see here” again."

  7. I suspect one of the remaining updates caused the problem, but windows will not let me un-install those.

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Corey W.”

    • Hello and thank you for your feedback. We would love to assist with this issue but had a couple of questions to help us investigate fully. 
       Does this happen with any PDF you try? Are these PDF’s you have created or just random ones gathered from websites etc. Do these PDF’s contain any special security or locks on the files?
       What is the version and build  of EDGE that you are seeing this behavior?
       Are you able to load these PDF’s in one of our dev or beta Chromium browsers?
       Would you be able to upload one of the problem PDF’s to this case so that we can test with it?

      Please let us know as soon as possible so that we can reproduce the issue and investigate the problem.

      Best Regards,
      The MS Edge Team

      1. It happens with any PDF
      2. I did not create the pdfs
      3. i can open the pdfs with chrome and adobe reader
      4. no locks on pdfs
      5. i did not try dev browsers
        edge v.44.18362.329.0
        edgehtml v.18.18362

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