Touchpad triggers right click action- context menu while scrolling with two finger scroll gesture.

Issue #23940352 • Assigned to Corey W.


Anmol V.
Nov 6, 2019
This issue is public.
Found in
  • Microsoft Edge
Reported by 3 people

Sign in to watch or report this issue.

Steps to reproduce

I am using hp pavilion x360 with synaptics smbus touchpad drivers.
In every edition of edge insider(beta, dev , canry) and until recent version i.e. v79 I have faced this issue with scrolling.
When I scroll with two finger swipe gestures on touchpad: cursor disappears as it does in edge stable (not a problem) but when I stop scrolling by tapping on touchpad

  1. it triggers right click and shows context menu
  2. cursor is relocated to either upper or bottom edge of the screen
  3. and after scrolling like this two or three times it stops scrolling with gesture any more
    Please resolve this issue
    And FYI I am running the latest version possible of windows, touchpad drivers, edge and any other software for that matter. So don’t you dare give me that excuse " Please update your windows/drivers.
    Get back to me ASAP…


Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Corey W.”

  • Thank
    you for your feedback. We apologize that you are not having the best experience
    possible with our development versions of Edge Chromium.  We would like to
    assist but in order to resolve an issue, it has to be reproducible on our
    end.  The first step in reproducing a bug is recreating your environment
    in our labs and recreating the steps that cause the behavior.  

    accomplish this step, we need more details about the scenario that reproduces
    this issue and your environment? More details are better for our investigation
    and increase the possibility of reproducing the behavior and ultimately fixing
    it. The details we need are listed below with steps below:

    DxDiag - Details about environment and
    build info

    Screen Record - Reproducing this behavior
    on your machine

    have included steps for each of these requests. Once you have the requested
    files, please attach them to this feedback and we will start the investigation.

    run a DxDiag report follow the steps below:

    If you are running Windows 7 or higher go to your task

    Click on, "Windows Icon".

    Type “Run” in the Search at the bottom

    The Run program should be found and click on it

    In the Run pop-up window type DxDiag and hit ok.

    Choose Yes for Digitally Signed Drivers

    The DirectX Diagnostic Tool pop-up window should appear.

    Click on, "Save all information".

    Save As" window should be present.

    Click on, “Save” (The file should be saved to
    your desktop as DxDiag.txt)

    Exit the DirectX Diagnostic Tool.

    To record the behavior on your computer:

    Open Problem Steps Recorder by clicking the Start button,
    and then typing PSR. In the list of results, click PSR.

    Click Start
    Record. On your computer, go through the steps to reproduce the problem. You
    can pause the recording at any time, and then resume it later.

    Click Stop Record.

    . In the Save As dialog box, type a name for the file,
    and then click Save (the file is saved with the .zip file name extension).

    To view the record of the steps you recorded, open the
    .zip file you just saved, and then double-click the file. The document will
    open in your browser.

    you have files we have requested, please attach them to this feedback and submit.


    Microsoft Edge Team

  • My two cents. This seems to happen with the latest Synaptics SMBus Clickpad drivers, rolling back to driver version ‘fixes’ the issue.

    HP Envy x360 convertible 13-ag0xxx

  • Thanks SO MUCH Janne M.
    Had to rollback driver from inf file of extracted driver setup of 1803 HP driver. But it worked.
    You’re a lifesaver.

  • I just found out that if you make a website a shortcut app, it doesn’t happen in it.

  • Anmol V., please is it possible for you to email me the inf file?

You need to sign in to your Microsoft account to add a comment.

Sign in