Sound disappears after switching account

Not reproducible Issue #4705814


Sep 24, 2015
This issue is public.
Reported by 1 person

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Steps to reproduce


Repro Steps:

1 Restart Edge

Expected Results:

Normal sound playback

Actual Results:

Dev Channel specific:



Go to any music site (e.g.
) click any playlist/video on the website to play music.
Switch account to another one (Start Menu, click user, select other user) and switch back to the account you are playing music. Edge sound is unresponsive.


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Venkat K.”

      Changed Assigned To from “Venkat K.” to “Steve B.”

      Changed Title from “Sound disappears after switching accaunt” to “Sound disappears after switching account”

      Changed Assigned To from “Steve B.” to “Jerry S.”

      Changed Assigned To from “Jerry S.” to “Angelo L.”

      Changed Assigned To from “Angelo L.” to “Gurpreet V.”

      Changed Status to “Not reproducible”

      Changed Steps to Reproduce

      Changed Assigned To from “Gurpreet V.” to “James M.”

      Changed Steps to Reproduce

      Changed Assigned To from “James M.” to “Gurpreet V.”

      Changed Status from “Not reproducible”

      Changed Status to “Confirmed”

      Changed Assigned To from “Gurpreet V.” to “Shawn P.”

      Changed Status from “Confirmed”

      Changed Assigned To to “Stephen E.”

      Changed Assigned To to “Firoz D.”

      Changed Assigned To from “Firoz D.” to “James M.”

      Changed Status to “Not reproducible”

    • Hello,

      Thank you for providing this information about the issue. We are unable to reproduce this problem in Edge. Can you please use the Feedback Hub to collect more information?

      This will provide us with a trace we can use to debug the issue further. Once you’ve submitted this, please reactivate this case and paste a link to the newly created Feedback Hub issue in this bug so that we can link the two together and continue to investigate.

      Best Wishes,
      The MS Edge Team

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