Edge Stops Working

Needs root cause Issue #6323425 • Assigned to Ali A.


Jan 26, 2016
This issue is public.
Needs root cause
Sign in to suggest a root cause.
Reported by 3 people

Sign in to watch or report this issue.

Steps to reproduce


Repro Steps:

  1. Install the FortiClient client
  2. Go to the “Dial-up” settings under “Network & Internet” and click “Connect” under “fortissl” connection (or just connect to an SSL VPN and disconnect)
  3. Open the Edge browser and try to navigate to any internet URL (I use bing.com)

Expected Results:

The browser should continue to browse, even after the FortiClient VPN is disconnected.

Actual Results:

Dev Channel specific:



0 attachments

    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Kamen M.”

      Changed Assigned To to “Venkat K.”

      Changed Assigned To from “Venkat K.” to “Erik A.”

      Changed Assigned To from “Erik A.” to “Rob T.”

    • I have seen a similar issue with the Juniper Network Connect VPN ( After the VPN has been disconnected, Edge will no longer to connect to websites (“Hmm, we can’t reach this page.”). If I start the VPN back up then Edge succeeds. The behavior seems to be limited to Edge, Chrome for example will connect to web sites regardless of the VPN state.

    • Just to say - same issue here - can’t browse for find sites with Edge when Forticlient up.
      Win 10, Chrome and IE OK

      I was investigating another issue where when Fortinet connected the Wifi from the surface pro 3 dropped - meaning now browsing at all.
      I’d just uninstalled juniper and Pulse VPN clients and done windows updates etc. Then Edge did not work - but chrome & IE are fine.

    • Microsoft Edge Team

      Changed Assigned To from “Rob T.” to “James M.”

      Changed Assigned To from “James M.” to “Rob T.”

    • Changed Status to “Needs root cause”

    • Microsoft Edge Team

      Changed Assigned To from “Rob T.” to “Ali A.”

    You need to sign in to your Microsoft account to add a comment.

    Sign in