Netflix not working well

Not reproducible Issue #7110551


Matthias O.
Apr 5, 2016
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 2 people

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Steps to reproduce

Netflix does not open at all, or opens very slowly only, on edge. Much much faster and very stable on chrome.


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Christian F.”

    • I am unable to reproduce this issue; I use Netflix weekly in Microsoft Edge without any interruptions. Hardware information would be helpful in further understanding the issue on the Issue Author’s machine.

    • Hardware is Dell XPS 15, 16GB i7-6700. No changes from the originally delivered hardware

    • Btw, it works with every other browser: Chrome, Opera on my PC, Safari on my Mac. Just not with Edge. Like so many other things that don’t work in Edge but on every other browser, and that have not been fixed for months.

    • Microsoft Edge Team

      Changed Assigned To from “Christian F.” to “Brad E.”

    • Thank you for the additional information. It would be most helpful if you could provide us with DXDiag output in a text file for us. 

      Having this information will help speed up the resolution of the item.

      All the best,
      The MS Edge Team

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Thank you for your feedback.  Netflix works well when I try it in the latest build of Microsoft Edge.  Could you please include more details about your issues?  When you navigate to Netflix, how far do you get?  Does video playback fail?  What kind of device are you using?  Could you please provide the output from the DXDiag command?

    • I’m having the same issue with Netflix. Upon looking for title, I will click on a title to add to my list. The window freezes and a comment in the tab states “Not Responding” it takes a minute or so to come back. It happens often. Does not happen in other browsers.

      System Information

        Time of this report: 3/20/2017, 03:49:17
           Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.170303-1614)
                   Language: English (Regional Setting: English)
        System Manufacturer: MSI
               System Model: MS-7640
                       BIOS: Default System BIOS
                  Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz
                     Memory: 16384MB RAM
        Available OS Memory: 16384MB RAM
                  Page File: 10948MB used, 7866MB available
                Windows Dir: C:\WINDOWS
            DirectX Version: DirectX 12
        DX Setup Parameters: Not found
           User DPI Setting: Using System DPI
         System DPI Setting: 96 DPI (100 percent)
            DWM DPI Scaling: Disabled
                   Miracast: Not Available

      Microsoft Graphics Hybrid: Not Supported
      DxDiag Version: 10.00.14393.0000 64bit Unicode

      DxDiag Notes

        Display Tab 1: No problems found.
        Display Tab 2: No problems found.
          Sound Tab 1: No problems found.
          Sound Tab 2: No problems found.
          Sound Tab 3: No problems found.
          Sound Tab 4: No problems found.
            Input Tab: No problems found.
    • I’m having the same issue as Oliver, perhaps the same as the original poster. I open Netflix, choose my account, it looks like it loads quickly with no problems, but then you try to scroll down and boom, in the tab, it says ( not Responding) and a few seconds later a not very noticeable notification appears at the bottom of the screen saying the page is not responding, do you want to recover it. Now, sometimes if you do nothing the page will start working after a minute or two, but I usually choose to recover since it has an 80% success rate. Now that the page is working I can scroll down and pic a movie and everything seems hunky-dory, but CAREFUL, don’t accidentally use the pull down feature to learn more about the movie. That freezes the page and you have to recover it once again. After two or three recoveries it seems to have worked out the kinks and runs just fine. Usually

      As one of the few selling point of Edge, Netflix working all the time every time should be your top priority, but I see you haven’t responded to Oliver’s Info in lets see… 4 weeks!?! WTF is up with that BS?

    • Same for me. Unreliable operation. Auto next episode always fails and about half the time need to refresh to start a video.

    • I’ve been having this problem over the last week. Netflix on Edge locks up after logging in (on the ‘who’s watching’ screen). Unable to do anyhting on the browser - even F12 doesn’t bring up the dev tools.
      A very similar problem with the Netflix Windows 10 app (which I’m assuming uses the Edge engine). Seems to be stuck on the initial screen.
      The netflix site works perfectly on Firefox and Chrome.
      Other sites work fine on Edge and other Win 10 apps are also working. It’s just Netflix. I’ve tried reinstalling the Netflix app and even reinstalling Edge with Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge. Doesn’t seem to make a difference.

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