Netflix not working well

Not reproducible Issue #7110551


Matthias O.
Apr 5, 2016
This issue is public.
Found in
  • Microsoft Edge
Found in build #
Reported by 1 person

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Steps to reproduce

Netflix does not open at all, or opens very slowly only, on edge. Much much faster and very stable on chrome.


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Christian F.”

    • I am unable to reproduce this issue; I use Netflix weekly in Microsoft Edge without any interruptions. Hardware information would be helpful in further understanding the issue on the Issue Author’s machine.

    • Hardware is Dell XPS 15, 16GB i7-6700. No changes from the originally delivered hardware

    • Btw, it works with every other browser: Chrome, Opera on my PC, Safari on my Mac. Just not with Edge. Like so many other things that don’t work in Edge but on every other browser, and that have not been fixed for months.

    • Microsoft Edge Team

      Changed Assigned To from “Christian F.” to “Brad E.”

    • Thank you for the additional information. It would be most helpful if you could provide us with DXDiag output in a text file for us. 

      Having this information will help speed up the resolution of the item.

      All the best,
      The MS Edge Team

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Thank you for your feedback.  Netflix works well when I try it in the latest build of Microsoft Edge.  Could you please include more details about your issues?  When you navigate to Netflix, how far do you get?  Does video playback fail?  What kind of device are you using?  Could you please provide the output from the DXDiag command?

    • I’m having the same issue with Netflix. Upon looking for title, I will click on a title to add to my list. The window freezes and a comment in the tab states “Not Responding” it takes a minute or so to come back. It happens often. Does not happen in other browsers.

      System Information

        Time of this report: 3/20/2017, 03:49:17
           Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.170303-1614)
                   Language: English (Regional Setting: English)
        System Manufacturer: MSI
               System Model: MS-7640
                       BIOS: Default System BIOS
                  Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz
                     Memory: 16384MB RAM
        Available OS Memory: 16384MB RAM
                  Page File: 10948MB used, 7866MB available
                Windows Dir: C:\WINDOWS
            DirectX Version: DirectX 12
        DX Setup Parameters: Not found
           User DPI Setting: Using System DPI
         System DPI Setting: 96 DPI (100 percent)
            DWM DPI Scaling: Disabled
                   Miracast: Not Available

      Microsoft Graphics Hybrid: Not Supported
      DxDiag Version: 10.00.14393.0000 64bit Unicode

      DxDiag Notes

        Display Tab 1: No problems found.
        Display Tab 2: No problems found.
          Sound Tab 1: No problems found.
          Sound Tab 2: No problems found.
          Sound Tab 3: No problems found.
          Sound Tab 4: No problems found.
            Input Tab: No problems found.

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