Fails to open large files with an error message

Confirmed Issue #7116181 • Assigned to Scott W.

Details

Author
patryk v.
Created
Apr 5, 2016
Privacy
This issue is public.
Found in
  • Microsoft Edge
Standard affected
MEGA

Reports
Reported by 2 people

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Steps to reproduce

When i login on Mega.nz and download 1 file thats 750MB it downloading this but verry slowly!
And i open task manager i see that Edge eats all my ram!
My ram is 2GB DDR3.
Fix this A.S.AP!

Mega will also show the following message in Edge (see attached screen).

“Unfortunately,
Edge has an insufficient buffer to decrypt data in the browser, please install
the MEGA desktop app to download large files.”

Repro for the error message:
 

"My
friend sent me a large and encrypted 1.8GB file over mega.nz
"

Attachments

1 attachment

Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Christian F.”

    Changed Assigned To from “Christian F.” to “Ibrahim O.”

    Changed Assigned To to “Christian F.”

    Changed Assigned To from “Christian F.” to “Daniel T.”

  • Mega downloads its files into a cache, before transferring them to user space. In Chromium and Mozilla based browsers, this goes into the temp folders. For some reason (I’m not a developer, so I haven’t looked into it much. I only know what I saw having the same issue) Edge uses system ram as that cache. (Internet Explorer does the same). At 2gb total system ram, you’d tap out that resource on a 750mb download well before the browser sees it as a massive memory leak and crashes. Perhaps an Edge developer could help out with this one. I’d like to understand why Edge and IE use system ram as cache for browser “streaming” downloads. I’m sure its related to a feature that enhances other streaming content, but since mega is using a streaming cache service to serve downloads, Edge and IE treat it as any other embedded download and process it in ram. Solves buffering issues giving video streaming the fastest path possible to you, Makes downloading massive file chunks break.

  • THX for reply. hope they will fix this :D

  • Microsoft Edge Team

    Changed Assigned To from “Daniel T.” to “Venkat K.”

    Changed Steps to Reproduce

    Changed Assigned To from “Venkat K.” to “Scott W.”

    Changed Status to “Confirmed”

    Changed Title from “Mega.nz eat all MY RAM!” to “Fails to open large files with an error message.”

    Changed Title from “Fails to open large files with an error message.” to “Fails to open large files with an error message”

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