can't turn off IE11 pop-up

By design Issue #7297535

Details

Author
tim y.
Created
Apr 21, 2016
Privacy
This issue is public.
Found in
  • Internet Explorer
Found in build #
11
Reports
Reported by 2 people

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Steps to reproduce

Hi, I wonder if anyone can help with an annoying little problem, to get rid of a repeating Microsoft pop-up which doesn’t respond when I click on it.
About a week ago, when I opened Internet Explorer there was a pop-up window entitled 'Internet Explorer 11 - Choose your home page and search settings’. [see attached picture].
I duly chose to keep my current settings, and clicked 'Done’. But nothing happened. The window did not respond to my clicking so I had to close it. The pop-up window now reappears every time I open Internet Explorer, but it still never responds when I click 'Done’.
I can change the selection between ‘Microsoft settings’ and ‘Your current settings’ but clicking ‘Done’ achieves nothing. It also doesn’t respond if I click the ‘Click here to learn more’ link.
The only way I can close the window is to click the red X close button in the top-right corner. However, this presumably doesn’t save my (unchanged) settings in the way that Microsoft want, so the pop-up just reappears every time I open IE.
The window appears to be a genuine Microsoft window from when IE11 launched. From my research, it seems it may be a recent update KB3148198 which has made the pop-up reappear for a number of people. So, I don’t think it’s a virus or malware, but I can find no record of anyone having the same problem I’ve got.
So, does anyone know how I can get the ‘Done’ button to work? I suspect that if I can just click ‘Done’ and have it recognised, Microsoft will be satisfied and stop displaying the annoying pop-up window.
I have a Dell XPS with Windows 7 Home Premium 2009 - V6.1 (Build 3601; Service Pack 1).

  • Internet Explorer 11, Version: 11.0.9600.18282, Update Versions: 11.0.30 (KB3148198)
    Many thanks,
    Bewley

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Comments and activity

  • Microsoft Edge Team

    Changed Assigned To to “Ibrahim O.”

    Changed Status to “By design”

  • Hello,

    Thanks for your feedback.  This portal is designed to provide feedback on Microsoft Edge. You will need to contact a Microsoft Support Engineer for help with this problem, or you can try reaching out on our answers page for help.

    Alternatively you may want to try posting the same question on http://answers.microsoft.com and allow the community to provide input on how to best resolve this problem.  Here is a link you can use to get started:

    http://answers.microsoft.com/en-us/ie/forum/windows_7

    All the best,
    The MS Edge Team

  • My Toshiba Portege running Window 7 Home Premium has the same issue when MS did an auto update for security last week. I cannot use Explorer/edge at all because of freeze up at Explorer 11 launch. It asks for default browser but will not let me select and move on. I have to go to Task Manager to end Explorer. I have been forced to use Google Chrome, not my preferred search engine. L

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