microsoft edge keeps causing websites to slow or freeze not responding often

Not reproducible Issue #7403163


amber h.
May 1, 2016
This issue is public.
Reported by 12 people

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Steps to reproduce

every time on sites it becomes non responsive for several seconds then works for couple mins the freezes again its getting aggravating to say the least


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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Brad E.”

    • Hello,

      Thank you for the feedback on Edge. Is this happening on any particular sites?  Could you provide us with the output from running a dxdiag on the affected computer? This information would be helpful in helping us diagnose the cause of the problem. 

      All the best,
      The MS Edge Team

    • Microsoft Edge Team

      Changed Status to “Not reproducible”

    • Since we have not received an update to this feedback item it will be closed out as not repro. We look forward to reviewing any further input you have on MS Edge.

    • Ms. edge has been non responsive since anniversary update, it always requesting to recover pages

    • Continually happens. Seems to have been introduced with most recent update to Anniversary Edition Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3176495)

    • Most recent update has made many websites non-responsive. Particularly problematic for YouTube and Weather Channel. Extremely annoying.

    • is not responding / Recover webpage

      Microsoft Edge

      Stopped responding and was closed

      ‎9/‎9/‎2016 3:55 PM

      Report sent

      A problem caused this program to stop interacting with Windows.
      Faulting Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe

      Problem signature
      Problem Event Name: MoAppHang
      Package Full Name: Microsoft.MicrosoftEdge_39.14915.1000.0_neutral__8wekyb3d8bbwe
      Application Name: praid:MicrosoftEdge
      Application Version: 11.0.14915.1000
      Application Timestamp: 57c12617
      Hang Signature: bfba
      Hang Type: 133120
      OS Version: 10.0.14915.
      Locale ID: 1033
      Additional Hang Signature 1: bfba801a374884a575b8474cff5bfd39
      Additional Hang Signature 2: 93ef
      Additional Hang Signature 3: 93ef545b93705ee9840552e677a6cbeb
      Additional Hang Signature 4: bfba
      Additional Hang Signature 5: bfba801a374884a575b8474cff5bfd39
      Additional Hang Signature 6: 93ef
      Additional Hang Signature 7: 93ef545b93705ee9840552e677a6cbeb

      Extra information about the problem
      Bucket ID: be6458f6efd16ccdb8329e90db3e7115 (133381174430)

      Microsoft Edge 39.14915.1000.0
      Microsoft EdgeHTML 14.14915

      ASRock X99M Extreme4; i7-5820K; 4x4GB DDR4-2400; Gigabyte GTX 1060 6GB Mini OC; Samsung 950 Pro 512 GB

    • I agree. This is really aggravating. I am running Windows 10 factory installed on a Surface Book, about 6 months old. It is exactly as Amber and Helene describe above. I tried one advanced user’s solution of deleting the file “Microsoft.MicrosoftEdge_39.14915.1000.0_neutral__8wekyb3d8bbwe” and all of its children, and while this did clear all memorized items, sites, etc., it did not fix the problem. It would seem like a simple reinstall of edge would do it, but I don’t know how or where that can be accomplished. Someone from Microsoft needs to weigh in on this problem, and fast, or more and more customers will migrate to Firefox or Chrome.

    • Starting today on my HP Envy Notebook, which was purchased three months ago with Windows 10 pre-installed, the websites of the Los Angeles Times, Chicago Tribune, New York Times, Talking Points Memo, Huffington Post, Mother Jones and ESPN are failing to load properly and not responding. MS Edge then closes them out and tells me to try again later. The Washington Post website, when opened, causes the browser to freeze, and I have to use Task Manager to close it. I tried using MS Internet Explorer, and the same thing occurs. However, simple websites that aren’t running a lot of scripts load promptly. What gives here? Do I have to download Google Chrome? I don’t want to, but I will if this isn’t resolved.

    • as a video link url 404 error there is 40 script error 8 medium error html csp and dom. static scan result: We’ve found that this webpage may be using browser detection techniques to determine how the webpage should render across many different versions of browsers. We’ve found that this webpage may have missing vendor-specific prefixes or may have implemented vendor-specific prefixes when they are not required in common CSS properties. This may cause compatibility problems with how this webpage renders across different browsers.
      When possible, this report also includes vendor prefixes that represent many browsers including Chrome (-webkit), Firefox (-moz), Internet Explorer (-ms), Opera (-o), and Safari (-webkit). The URL we scanned is not using modern HTML5 input types. If you have a form, double check if you can use any of those to improve your users’ experience.The URL we scanned is not using any technique to load content in advance to improve browsing performance.Some of the img tags we found at this URL do not have an alt attribute. Adding alt attribute tags will make this page more accessible. this is why it is slow bad web page with many error to solve using browser detection.

    • I would say that bad web page cause Microsoft edge to freeze or run slow. in those case try emulation of other web browser by pressing f 12 it often will give you a good web page. this is issue with older web site using browser sniffing to give a web page. the truth of the matter is that many web site needs some work being update to html5 and good practice also error verification and solving.

    • solitaire , Facebook, MSN and any other web page subject to freeze erratic operation extremely annoying .

    • I found something else using adblock plus solve many slow down on many web page. so probably bad ads with bad js is the cause of must issue. but even with this I have found a web page that needs to recover over and over. 161 js error. here is the link:

    • Almost every web site I go to I get web page not responding, then it comes up. After new web page comes up you get the same error when trying to use that page. EX Fox New, Drudge. Even Microsoft web page.
      Further when I cleared edge data my system froze up requiring me to manually power the system down for a resart.

    • Edge gives me an error message "website not responding". It doesn’t matter which website I am using, it does it on MSN, Fox, all of the sports boards I go to (6) and I even got one on this website. It has got to be Edge because I can go to my chrome browser and it works just fine. My computer is 3 months old and Edge was factory installed.

    • Also my problems seemed to start Saturday 4/8/17.

    • It’ really frustrating when you cant get an answer.

    • Same issue as Darwin S reported April 14, 2017, get Website not responding notification with button to "recover". Also started somewhere around the same date 4/8/17.

      Please help! Very frustrating.

    • Computer has gotten verrrry slooow. Keep having websites not responding or freezing up. Microphone keeps muting itself and computer will not allow me to perform system restore anymore. I have given up after receiving no response from Microsoft.

    • sometimes when I type nothen happens and than all of a sudden the word will show is anyone having that problem thanks for any help

    • I would like to confirm with the latest version of Windows 10 creativity update 64bit pro, edge was working ok minus the fact I could not view video’s so I enabled flash, checked a FB site then every site after this I loaded, including the crash on that page. Seemed to freeze the backend application / memory module conflict, now every site I visit I get not responding, even when flash is turned off, this application needs more work as it does not work very well.

    • EDGE sucks!!! It can’t load a linked page after it takes forever itself to load my home page. As a technician, I love all the technical crap in the comments above but, the bottom line, it doesn’t work properly. Regardless of linked too sites, other hyperlinks, at best it’s TERRIBLY slow. I’m going to Chrome where the problems don’t exist. You guys need to get out of your towers and try your products in the real world!

    • The popular website youtube too have this problem with edge saying webpage not responding recover page.Please make edge perfect as like it was in its initial state…If not immediately rectified,These problems will make people go back and use google chrome

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