Sound becomes intermittent when playing videos on higher speed

Needs root cause Issue #7561519 • Assigned to Anton P.

Details

Author
Vassil Z.
Created
May 14, 2016
Privacy
This issue is public.
Found in
  • Microsoft Edge
Found in build #
13.10586
Needs root cause
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Reports
Reported by 1 person

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Steps to reproduce

Just make the video speed higher and the sound becomes intermittent.
Occurs on Pluralsight.com and YouTube, guess the problem is general.

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    Comments and activity

    • Microsoft Edge Team

      Changed Assigned To to “Ibrahim O.”

    • Thank you for your feedback. Could you please provide us a link that causes this issue and please also let us know which speed option you are testing (e.g. 1.5, 2) Additionally please make sure you have the latest update which currently is 10586.318 (Type winver.exe in start menu and run the executable) 

      Having said that I see in some videos such as https://www.youtube.com/watch?v=TxHctJZflh8 a small interruptions in every 5 sec in normal speed. Please let us know if this is that what you are referring to. This will help our investigation.

      Best regards,
      The MS Edge Team

    • Thanks for getting this issue.
      I typed winver.exe in the Start menu and the build is 10586.318.
      Maybe I didn’t explain correctly what the problem is. I apologize about that.

      What I mean exactly is if we take for instance this video
      https://www.youtube.com/watch?v=GRxofEmo3HA
      and make the speed higher (no matter how much) you can hear crackle sound effect similar to this one https://www.youtube.com/watch?v=ENr5NQ-Q5aM but not so smooth and much more annoying.
      I initially encountered the same issue while playing videos on Pluralsight.com so as I mentioned in the “Steps to reproduce” section, I guess the problem is general.

      Best regards,
      Vassil

    • Thank you for the update. Your description is very clear, however I hear almost identical sound quality on both normal and customized speeds among all browsers. I suspect that issue is environmental and it is likely related to your sound card or peripherals you are using. I would suggest you to test this issue on a different environment (system) without using your hardware see if it is still repro. It you can still repro please do keep us posted about your results, we will be happy to assist you.

      All the best,

      The MS Edge Team
       

    • Microsoft Edge Team

      Changed Assigned To to “Venkat K.”

      Changed Assigned To from “Venkat K.” to “Erik A.”

    • Thanks, Ibrahim,

      Most probably this is an issue with my previous laptop. With the new one I don’t encounter this issue now.

    • Microsoft Edge Team

      Changed Assigned To to “Stephen E.”

      Changed Assigned To from “Stephen E.” to “Anton P.”

    • Changed Status to “Needs root cause”

    • I also have issue with some video that have no sound on YouTube I tried emulation does not solve the issue. in console you have error script 7002 some time not always sec 7131. this is on edge stable version. I tried with ie 11 same issue.

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