Black Screen and error! :(

Not reproducible Issue #7566328


nicolò p.
May 15, 2016
This issue is public.
Reported by 3 people

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Steps to reproduce

I never had problems with Microsoft Edge, but this build, there are complaints of slowness (already bing or google), and on all the page after a few seconds shows me a black screen, doing crash the browser and the page.


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Comments and activity

  • The office 365 admin portal does the same thing on this build of edge browser. Not sure how it got through even a few minutes of testing before being rolled out! Surely Microsoft loads their own portals / pages with their browsers… (Sarcasm…) But seriously, Try to load the 365 admin dashboard and see for yourself :)

  • what does it has to do with Microsoft Edge? O.o
    I have totally problem with APP…

  • Microsoft Edge Team

    Changed Assigned To to “Ibrahim O.”

  • In the screenshot you show a browser where the contents of the window is black. That’s the same thing happening to me on this latest build of windows 10 fast preview even on Microsoft’s own websites. Edge is also eating up memory when the previous build had neither of these issues.

  • Thank you for your feedback. Could you please confirm this issue is still repro on 14352, if yes could you please also provide us your crash dump(Steps below) This will help our investigation.

    Please download debug diag from

    Once installed open debug diag and select the rule type ‘Crash’ and click next.

    Under Select target type select ‘A specific process’  and click next

    In the text box next to Selected Process please enter MicrosoftEdgeCP.exe and click next

    Under the Advanced Configuration please just click next

    Lastly in the Select Dump Location please take note of the location where the dump file will be written. You can change this to another location if you wish. Click Next then Click Finish.
    Once you have reproduced the crash, open the folder location from step 5 above. Locate the file ending in .dmp. Please compress (zip) this .dmp file(s) and upload them to connect. 

    All the best, 
    The MS Edge Team 

  • I just came back to MS Edge from playing a game. The previous screen was black. I click the home button, and it appears ok. But, then any link that I try to go to displays the Black page. Definitely a problem somewhere. This has happened several times. So far, the only thing that clears it is to kill the app and restart.

  • Thank you for the update. To be able to investigate this issue, this needs to be reproducible in our end. Since we are not able to repro this issue in our environment, could you please provide more details about the scenario that reproduce this issue and the environment? More details are better for our investigation.
    Please consider providing your screen record or screenshots (Step recorder - Steps below) along with details about your environment such build information and hardware details. (you can use dxdiag tool for that). For OS build please run winver.exe in start menu.

    To run a DxDiag report follow the steps below:

    1.            If you are running Windows Vista or higher go to your task bar.
    2.            Click on, "Start Button".
    3.            Click on, "Run".
    4.            In the pop-up window enter DxDiag and hit ok.
    5.            The DirectX Diagnostic Tool pop-up window should appear.
    6.            Click on, "Save all information".
    7.            Save As" window should be present.
    8.            Click on, “Save” (The file should be saved to your desktop as DxDiag.txt)
    9.            Exit the DirectX Diagnostic Tool.

    To record and save steps on your computer

    1. Open Problem Steps Recorder by clicking the Start button, and then typing psr. In the list of results, click psr.
    2. Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later.
    3. Click Stop Record.
    4. In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension).

    To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.

    Best regards, 
    The Microsoft Edge Team

  • Microsoft Edge Team

    Changed Status to “Not reproducible”

  • As we have not received further information on how to repro
    this item of feedback - we will resolve it as not repro. Should you have the
    details needed in order for us to reproduce this problem in our test
    environments please feel free to reactivate this issue at your earliest

    All the best,

    The MS Edge Team

  • I am having a problem with Edge making the screen black in AOL e-mail, and on Facebook any time a video runs. I have also noticed it often runs slowly because I am not a very fast typist and have to wait for it to catch up.
    I can do a Reset on Edge and it fixes it but only temporarily. I reset it last night and it worked properly. Then I ran Cleensweep and McAfee virus full scan. This morning the issue had returned. I tried the Repair on Edge, again. It didn’t work, again. I did the Reset for Edge and that fixed it. At least for now.

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